Continuous Improvement & Project Specialist
Daimler Truck, Charlotte, NC, United States
Continuous Improvement & AI Project Specialist
Inside the Role
We are seeking a structured, analytical, and execution-focused Continuous Improvement & AI Project Specialist to support DTFS North America transformation initiatives. This role combines continuous improvement, project coordination, and AI enablement across end-to-end financial services processes, including Operations, Risk, Finance, IT and HR for all North America Markets. The Specialist will drive structured project execution while identifying and implementing process optimization and AI-driven improvement opportunities that reduce operating costs, accelerate cycle times, enhance cash flow, and strengthen operational stability.
What You Drive at DTFS
Continuous Improvement Execution
Project Management & Delivery
AI & Automation Enablement
Knowledge You Should Bring
Bachelor's Degree in Business, Finance, Operations, Industrial Engineering, Data Analytics, or related field.
5-7 years of relevant experience in Financial Services Operations, Project Management, Business Analysis, or Continuous Improvement.
Experience supporting cross-functional initiatives in structured environments.
Working knowledge of Lean or process optimization concepts.
Basic understanding of AI, automation, or data analytics in business environments.
Strong analytical skills with proficiency in Excel and PowerPoint.
Experience tracking KPIs and translating data into actionable insights.
Strong communication and stakeholder coordination skills.
Ability to manage confidential financial and customer information appropriately.
Exceptional Candidates May Have
Exposure to Financial Services processes and regulations
Familiarity with workflow tools, reporting platforms, or AI-enabled systems.
Experience working in cross-border environments (U.S., Canada, Mexico).
PMP, Lean, or similar certification.
Success in Year 1 Looks Like
Delivery of 23 cross-functional initiatives tied to measurable cost or cycle-time improvements.
Implementation support of at least one AI-enabled operational use case.
Demonstrated KPI improvement aligned with set performance metrics.
Strong adoption and operational readiness across impacted business areas.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s): Charlotte, NC US. Relocation assistance is not available for this position.
Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
Additional Information
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935
Inside the Role
We are seeking a structured, analytical, and execution-focused Continuous Improvement & AI Project Specialist to support DTFS North America transformation initiatives. This role combines continuous improvement, project coordination, and AI enablement across end-to-end financial services processes, including Operations, Risk, Finance, IT and HR for all North America Markets. The Specialist will drive structured project execution while identifying and implementing process optimization and AI-driven improvement opportunities that reduce operating costs, accelerate cycle times, enhance cash flow, and strengthen operational stability.
What You Drive at DTFS
Continuous Improvement Execution
Project Management & Delivery
AI & Automation Enablement
Knowledge You Should Bring
Bachelor's Degree in Business, Finance, Operations, Industrial Engineering, Data Analytics, or related field.
5-7 years of relevant experience in Financial Services Operations, Project Management, Business Analysis, or Continuous Improvement.
Experience supporting cross-functional initiatives in structured environments.
Working knowledge of Lean or process optimization concepts.
Basic understanding of AI, automation, or data analytics in business environments.
Strong analytical skills with proficiency in Excel and PowerPoint.
Experience tracking KPIs and translating data into actionable insights.
Strong communication and stakeholder coordination skills.
Ability to manage confidential financial and customer information appropriately.
Exceptional Candidates May Have
Exposure to Financial Services processes and regulations
Familiarity with workflow tools, reporting platforms, or AI-enabled systems.
Experience working in cross-border environments (U.S., Canada, Mexico).
PMP, Lean, or similar certification.
Success in Year 1 Looks Like
Delivery of 23 cross-functional initiatives tied to measurable cost or cycle-time improvements.
Implementation support of at least one AI-enabled operational use case.
Demonstrated KPI improvement aligned with set performance metrics.
Strong adoption and operational readiness across impacted business areas.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s): Charlotte, NC US. Relocation assistance is not available for this position.
Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
Additional Information
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935