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Overview

Department Overview

\tClaims Benefit Administration (CBA) area supports the analysis, design and implementation of group benefits, the creation of Summary Plan Descriptions, the development of Blue Exchange records, the creation of Benefits Online and day-to-day involvement in the development and implementation of strategies designed to address complex processing issues through project implementation. CBA also is involved in process improvements and maintenance on behalf of the Claims Division which support our Divisional, Corporate, and Mandated initiatives. Our highly technical projects support the enhancement of critical benefit application, system corrections, mandated changes and corporate initiatives which affect global areas of Claims Processing.
\t

Primary Responsibilities

The primary function of the Claims Research Associate position is two-fold, consisting of medical claims processing and inquiry resolution. Each claim is processed according to business regulation, internal standards, and processing guidelines. Inquiries are resolved within accuracy and timeliness goals, specific to customer contract agreements. The Incumbent is responsible for reviewing claims for errors and comparing member benefits to services requested. The Incumbent will also perform an analysis of the claim and make necessary updates that may include recalculation of benefits for previously processed claims to determine the correct order of benefits for payment to be made by the applicable plan. It is also the responsibility of the incumbent to reject, redirect misrouted, or ask clarifying questions when information is incomplete or inaccurate to ensure timely processing as outlined by service level agreement goals. The Incumbent will be responsible for communicating via inquiry, email and telecommunication across multiple areas of the company to ensure customer resolution is complete

The Inquiry and Claims Management Solutions (ICMS) program is designed to provide a structured and engaging environment to learn all functions of the Claims Research Associate position of Blue Cross and Blue Shield of Alabama. The program is structured into three phases: training, benchmark, and fluency. The maximum duration of the program for each incumbent for phase one (classroom training) is up to 8 weeks depending on the training program; while phase two can last as long as 18 weeks (benchmark/practical application). For an associate to reach phase three training (fluency), the incumbent must meet production, timeliness and quality goals that are in place under phase two. The fluency phase will last 13 weeks. After successfully completing the three training phases, the associate is then transitioned into the Inquiry Analysis and Claims Solutions (IACS) area within the Claims division.

Phase One: Classroom Training Phase - The training program consists of computer-based course work, facilitator-led discussion and practical application. The associate must apply the training concepts appropriately and achieve an expected standard of performance during the training program. The training goals for practical application are established to assist associates in reaching the minimum established performance level of accuracy, timeliness and production for this position.

Phase Two: Benchmark Phase - Incumbent will work toward achieving actual production, quality, and timeliness goals that are currently in place in the Claims division. Associates are aggressively paced through this program by being placed on \"mini-goals\" each week. They currently have a maximum time of 18 weeks to achieve the actual goal of the position.

Phase Three: Fluency Phase - Incumbent has successfully \"benchmarked\" and is placed into the department's fluency phase in Claims.

Summary of Qualifications

High School Diploma or equivalent within the last 12 months
Experience interacting with customers or peers
Experience demonstrating problem solving and analytical skills
Experience demonstrating time management and organizational skills to organize and prioritize tasks
Demonstrated research skills using a computer
Strong communication skills to interpret and communicate information both orally and written, including documenting detailed information
Familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.) preferred
Experience with production, accuracy, and/or timeliness requirements preferred
Experience adjusting and adapting to necessary changes due to business needs preferred

*Start date will take place in July of 2026*

Work Location

The work location for this position will be full-time onsite during the training program, which consists of multiple phases. Remote/hybrid schedules may be available once all phases of training program have been completed.

Terms and Agreements

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.
We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.
Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association

Realize Full Potential

","shortDescription","

#J-18808-Ljbffr
","Bank of America is seeking a Financial Solutions Advisor Stage I in Houston, Texas. This entry-level position provides foundational training, inclu...","Financial Solutions Advisor I - Licensed Career Path",[89],["B","3523257925"],"Work at Bank of America","1 days ago","/jobs/3523257925-financial-solutions-advisor-i-licensed-career-path","Houston, TX, United States","/jobs?keyword=Bank+of+America","/jobs?location=Houston%2C+TX%2C+United+States","/jobs?keyword=Financial+Solutions+Advisor+I+-+Licensed+Career+Path",{"_65":66,"_67":90,"_69":91,"_71":92,"_73":93},"Houston","Houston, TX, United States, 77246","TX","77246",["D",1777377600000],"Gee Automotive Companies","You are an experienced Service Advisor who values consistency, professionalism, and long‑term career growth. You thrive in a commission‑based role where motivation and performance directly impact your earning potential, and you take pride in delivering exceptional customer service. With a proven track record of stability and success, you’re looking for a place where your skills are valued and your contributions make a real difference.

In this role, you’ll serve as a key liaison between the Service Department and guests—clearly communicating vehicle needs, setting expectations, and ensuring a smooth, high‑quality service experience. The more driven and customer‑focused you are, the stronger your results will be.

You’ll join

Genesis of Portland , located in SW Portland and proudly the

only Genesis dealership in Portland—and the first ever . Known for strong operational stability and minimal turnover, this is a

rare opportunity

to become part of a close‑knit, high‑performing service team that values long‑term relationships and excellence.

Service Advisor Responsibilities

Helping customers with the service on their vehicles

Follow up to help customers if they have issues or concerns

Work closely with other departments within the dealership

Reviewing inspection reports with customers

Provide an excellent customer service experience

This is a full‑time opportunity. Available for shifts Monday – Saturday.

Service Advisor Compensation & Benefits
Our Pay Plan is salary plus commission – there is no limit to how much you can make!

In addition to competitive pay, our benefits are designed to support you and your family:

Employer‑subsidized Medical and Dental insurance, with comprehensive coverage options

Company‑Paid Life Insurance, Employee Assistance Plan, and text‑based Telehealth

A variety of voluntary benefit options, including Short and Long‑Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family

401(k) with Company Match

Generous Paid Time Off that begins accruing from Day 1

Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

Exceptional communication, customer service, and relationship‑building skills

CDK experience is a must!

Tech Savvy. Must be proficient in computer navigation working with multiple programs at once

Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.

#J-18808-Ljbffr
","You are an experienced Service Advisor who values consistency, professionalism, and long‑term career growth. You thrive in a commission‑based role ...","Service Advisor - Commission-Based | Genesis of Portland",[108],["B","3522680806"],"Work at Gee Automotive Companies","19 hours ago","/jobs/3522680806-service-advisor-commission-based-genesis-of-portland","Portland, OR, United States","/jobs?keyword=Gee+Automotive+Companies","/jobs?location=Portland%2C+OR%2C+United+States","/jobs?keyword=Service+Advisor+-+Commission-Based+%7C+Genesis+of+Portland",{"_65":66,"_67":109,"_69":110,"_71":111,"_73":112},"Portland","Portland, OR, United States, 97204","OR","97204",["D",1777280400000],"Unum Group","Join Team Unum

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans.
And that's just the beginning With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary

Minimum starting hourly rate is $21.00. This role is based at our Portland corporate office. The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first point of contact for our customers. To be successful in this role, the incumbent is responsible for demonstrating exceptional customer service for business serviced by Unum/Colonial Life. It is critical to provide accurate information on benefits, claims, and or policy administration with minimal operational oversight. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. All work is carefully performed according to established protocols/procedures. In this role, incumbents must demonstrate a willingness to provide strong customer service providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. In addition to providing excellent customer service in accordance with established standards, incumbents will need to demonstrate proficiency in individual metrics (i.e. accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center.
Principal Duties and Responsibilities
Be the customers' first line of sight (advisor) by being available to assist via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions.
Meet or exceed company goals and metrics to guarantee the best experience for customers.
Be open and motivated by feedback and guidance to be at your best for customers.
Protect customers' privacy (both internal and external) and reassure them with empathy and professionalism.
Be available to work a regularly assigned shift between the hours of 8:00 am and 8:00 pm Eastern time Monday-Friday.
Reliable attendance in accordance with contact center attendance guidelines.
Successfully complete all required training and associated support periods.
Ability to obtain information from multiple systems and relay to customers in a seamless manner.
Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency.
Utilize resources and tools to accurately respond to customer inquiries.
Demonstrate a passion for the values outlined in Our Values statements.
May perform other duties as assigned.
Job Specifications
1 year customer service experience preferred, with a strong preference that the experience be in the insurance/healthcare/medical/financial field or equivalent area.
Highschool diploma or GED required.
Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks.
A passion for helping customers and exceeding their expectations with high integrity.
Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers.
Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need.
Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors.
Familiarity with Microsoft applications such as Outlook, Word, and Excel.
Intellectual curiosity and a desire to continually learn and grow.
An excellent work ethic and ability to adapt and work successfully in a continually changing environment.
Dependability being available when needed by teammates and customers.
Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face.
Must meet attendance requirements and in office expectations when applicable.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$36,000.00-$62,400.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
","Join Team Unum

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provid...","Customer Benefit Advisor I (On-Site)- Portland",[126],["B","3523374194"],"Work at Unum Group","/jobs/3523374194-customer-benefit-advisor-i-on-site-portland","Portland, ME, United States","/jobs?keyword=Unum+Group","/jobs?location=Portland%2C+ME%2C+United+States","/jobs?keyword=Customer+Benefit+Advisor+I+%28On-Site%29-+Portland",{"_65":66,"_67":109,"_69":127,"_71":128,"_73":129},"Portland, ME, United States, 04122","ME","04122",["D",1777392000000],"Minimum starting hourly rate is $21.00. This role is based at our Baton Rouge corporate office. The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first point of contact for our customers. To b Advisor, Customer Service, Business Partner, Retail, Insurance, Customer, Dance
","Minimum starting hourly rate is $21.00. This role is based at our Baton Rouge corporate office. The Customer Benefit Advisor (CBA) I is the entry l...","Customer Benefit Advisor I (On Site)- Baton Rouge",[141],["B","3521954155"],"15 hours ago","/jobs/3521954155-customer-benefit-advisor-i-on-site-baton-rouge","Baton Rouge, LA, United States","/jobs?location=Baton+Rouge%2C+LA%2C+United+States","/jobs?keyword=Customer+Benefit+Advisor+I+%28On+Site%29-+Baton+Rouge",{"_65":66,"_67":142,"_69":143,"_71":144,"_73":145},"Baton Rouge","Baton Rouge, LA, United States, 70873","LA","70873",1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png",["B","3521966082"],["D",1777392000000],"indexedAt","Customer Benefit Advisor I (On Site)- Portland","Minimum starting hourly rate is $21.00. This role is based at our Portland corporate office. The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first point of contact for our customers. To be s Advisor, Customer Service, Business Partner, Retail, Insurance, Customer, Dance
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