Dispatcher
Impact Fire Services, Hudson, NH, United States
Impact Fire Services
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.
When you join Impact Fire you will receive:
Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry
The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.
This position is located at our Hudson, NH location.
Responsibilities include:
Performing triage on incoming customer calls
Scheduling service for customers as necessary
Dispatching technicians to perform service at customer sites as necessary
Answer phone calls, text or email messages
Provide customer support as necessary
Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking
Requirements include:
Strong customer service skills
Above average typing speed
Strong grammatical and spelling skills
Competency with Microsoft Office Suite
Pleasant and professional phone manner
Neatness and organizational skills
Excellent listening and communication skills
The ability to manage multiple priorities
A strong work ethic and professional appearance
The ability to perform physical activities outlined in the accompanying physical requirements checklist
The ability to fit in with our culture of teamwork
An ability to quickly learn new tasks
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
Pay Type Hourly
Hiring Min Rate 22 USD
Hiring Max Rate 24 USD
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.
When you join Impact Fire you will receive:
Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry
The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.
This position is located at our Hudson, NH location.
Responsibilities include:
Performing triage on incoming customer calls
Scheduling service for customers as necessary
Dispatching technicians to perform service at customer sites as necessary
Answer phone calls, text or email messages
Provide customer support as necessary
Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking
Requirements include:
Strong customer service skills
Above average typing speed
Strong grammatical and spelling skills
Competency with Microsoft Office Suite
Pleasant and professional phone manner
Neatness and organizational skills
Excellent listening and communication skills
The ability to manage multiple priorities
A strong work ethic and professional appearance
The ability to perform physical activities outlined in the accompanying physical requirements checklist
The ability to fit in with our culture of teamwork
An ability to quickly learn new tasks
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
Pay Type Hourly
Hiring Min Rate 22 USD
Hiring Max Rate 24 USD