Clinical Communications Advocate
Next Level Medical, Houston, TX, United States
Overview Next Level Urgent Care, LLC
Job Title: Clinical Communications Advocate-Call Center, LVN/RN
Department: Clinical Administration
Reports To: Communication Director
Purpose
The primary purpose of the Clinical Communications Advocate, LVN/RN position is to provide and coordinate a variety of tasks associated with patient and customer service. The LVN/RN is expected to use clinical knowledge, within the scope of practice, to answer clinical questions and alleviate calls transferred to providers. The Clinical Communications Advocate, LVN/RN will be handling all inbound calls during the hours of 8:30am to 9pm.
Responsibilities
Answer inbound calls for all clinic locations, as well as promptly responding to email inquiries
Advises patients of available services
Schedule patient visits to appropriate clinic locations and communicating pertinent information regarding their appointment and preparation
Ensures all customer inquiries, whether by phone or email, is documented and transmitted in a concise and timely manner, when applicable
Ensures customer satisfaction is obtained by answering questions, resolving issues, and using proper phone etiquette
Responsible for the security and confidentiality of medical records by following HIPAA protocol
Other duties as assigned
Desired Qualifications
Minimum of two years of LVN or RN experience in an Urgent Care or Emergency setting
The ability to handle large call volume
Knowledge of personal computers and various software programs (Microsoft Office, Centricity)
Clear verbal communication skills
Outstanding customer service skills
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Job Title: Clinical Communications Advocate-Call Center, LVN/RN
Department: Clinical Administration
Reports To: Communication Director
Purpose
The primary purpose of the Clinical Communications Advocate, LVN/RN position is to provide and coordinate a variety of tasks associated with patient and customer service. The LVN/RN is expected to use clinical knowledge, within the scope of practice, to answer clinical questions and alleviate calls transferred to providers. The Clinical Communications Advocate, LVN/RN will be handling all inbound calls during the hours of 8:30am to 9pm.
Responsibilities
Answer inbound calls for all clinic locations, as well as promptly responding to email inquiries
Advises patients of available services
Schedule patient visits to appropriate clinic locations and communicating pertinent information regarding their appointment and preparation
Ensures all customer inquiries, whether by phone or email, is documented and transmitted in a concise and timely manner, when applicable
Ensures customer satisfaction is obtained by answering questions, resolving issues, and using proper phone etiquette
Responsible for the security and confidentiality of medical records by following HIPAA protocol
Other duties as assigned
Desired Qualifications
Minimum of two years of LVN or RN experience in an Urgent Care or Emergency setting
The ability to handle large call volume
Knowledge of personal computers and various software programs (Microsoft Office, Centricity)
Clear verbal communication skills
Outstanding customer service skills
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