Customer Success Manager/ Account Manager/ Client Service Manager
Silverpush Pte Ltd, Brockport, NY, United States
Customer Success Manager/ Account Manager/ Client Service Manager Minimum 4 years
Stockholm
Full-Time
Job Title: Customer Success Manager/ Account Manager/ Client Service Manager, Sweden
Department: Customer Success
Location: Sweden
Reports To: Head of Customer Success, Europe
About Silverpush
Silverpush is an AI-powered contextual video advertising company that uses moment targeting to deliver engaging ads in a brand safe & suitable environment without the use of personal data.
Innovation is at the core of how we are re-engineering the future here at Silverpush. We are continually developing solutions using AI-powered technologies to help our customers discover their most relevant audience, at the moment it matters the most. Since 2012, we have been leading the industry in bridging the customer journey from TV-Search-Social-Mobile. Our mission is to offer data driven solutions to complex client problems, using cutting edge technology.
With a presence in 25+ countries, we are dedicated to delivering personalized and contextually relevant advertising experiences that drive engagement and conversion for brands worldwide.
We are seeking an experienced and client-centric Customer Success Manager to join our growing team in the Nordics . This role is pivotal in ensuring client success, serving as the main point of contact for our customers, managing campaigns, and driving account growth. The ideal candidate will be passionate about customer service and adept at identifying customer needs & crafting tailored solutions to address their unique challenges. In this role you will own all aspects of campaign delivery and partner with sales to grow accounts. You will deliver exceptional service and results and align our company offerings with clients’ objectives. You will also collaborate across departments to ensure operational excellence.
Key Responsibilities Client Relationship Management:
Ownership of the named accounts, responsible for every aspect of campaign delivery: client Management, campaign analysis, reporting, post campaign reports, QBRs
Build and maintain strong relationships with clients, serving as their primary point of contact.
Understand client goals, challenges, and business objectives to provide tailored solutions and seamless execution across campaigns.
Account Growth & Retention:
Identify opportunities to upsell or cross-sell products and services.
Proactively address client concerns to ensure satisfaction and retention.
Project Coordination:
Collaborate with internal teams (e.g., sales, ops, marketing, product) to improve processes and deliver on client expectations.
Performance Monitoring & Reporting:
Track key account metrics to evaluate performance and client success.
Provide regular updates to clients on progress, results, and new opportunities.
Problem Solving:
Able to Address client issues promptly and coordinate with internal teams come up with innovative solutions to problems
Act as an advocate for clients, ensuring their voice is heard within the organization.
Requirements Min 4 years experience in account management, customer success, or a related role in digital media.
Experience managing multiple accounts simultaneously.
Experience working with YouTube and strong understanding of campaign metrics
Strong communication, presentation, and interpersonal skills.
Excellent organizational and project management abilities.
Analytical mindset with the ability to derive insights from data.
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Stockholm
Full-Time
Job Title: Customer Success Manager/ Account Manager/ Client Service Manager, Sweden
Department: Customer Success
Location: Sweden
Reports To: Head of Customer Success, Europe
About Silverpush
Silverpush is an AI-powered contextual video advertising company that uses moment targeting to deliver engaging ads in a brand safe & suitable environment without the use of personal data.
Innovation is at the core of how we are re-engineering the future here at Silverpush. We are continually developing solutions using AI-powered technologies to help our customers discover their most relevant audience, at the moment it matters the most. Since 2012, we have been leading the industry in bridging the customer journey from TV-Search-Social-Mobile. Our mission is to offer data driven solutions to complex client problems, using cutting edge technology.
With a presence in 25+ countries, we are dedicated to delivering personalized and contextually relevant advertising experiences that drive engagement and conversion for brands worldwide.
We are seeking an experienced and client-centric Customer Success Manager to join our growing team in the Nordics . This role is pivotal in ensuring client success, serving as the main point of contact for our customers, managing campaigns, and driving account growth. The ideal candidate will be passionate about customer service and adept at identifying customer needs & crafting tailored solutions to address their unique challenges. In this role you will own all aspects of campaign delivery and partner with sales to grow accounts. You will deliver exceptional service and results and align our company offerings with clients’ objectives. You will also collaborate across departments to ensure operational excellence.
Key Responsibilities Client Relationship Management:
Ownership of the named accounts, responsible for every aspect of campaign delivery: client Management, campaign analysis, reporting, post campaign reports, QBRs
Build and maintain strong relationships with clients, serving as their primary point of contact.
Understand client goals, challenges, and business objectives to provide tailored solutions and seamless execution across campaigns.
Account Growth & Retention:
Identify opportunities to upsell or cross-sell products and services.
Proactively address client concerns to ensure satisfaction and retention.
Project Coordination:
Collaborate with internal teams (e.g., sales, ops, marketing, product) to improve processes and deliver on client expectations.
Performance Monitoring & Reporting:
Track key account metrics to evaluate performance and client success.
Provide regular updates to clients on progress, results, and new opportunities.
Problem Solving:
Able to Address client issues promptly and coordinate with internal teams come up with innovative solutions to problems
Act as an advocate for clients, ensuring their voice is heard within the organization.
Requirements Min 4 years experience in account management, customer success, or a related role in digital media.
Experience managing multiple accounts simultaneously.
Experience working with YouTube and strong understanding of campaign metrics
Strong communication, presentation, and interpersonal skills.
Excellent organizational and project management abilities.
Analytical mindset with the ability to derive insights from data.
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