IT Technical Account Manager
Pacific Office Automation Inc., Seattle, WA, United States
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
Position
Pacific Office Automation is seeking a Technical Account Manager (TAM) to join our team in Seattle, WA.
As an Technical Account Manager (TAM) your responsibility is to support our current client base in a post‑sales relationship. This includes all aspects of the Information Technology sale including post‑sales calls, directing the client with on‑boarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews, maintain a good working technology relationship with current clients and sales engineers.
This is an on‑site position.
Responsibilities
A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis.
Provide Technical recommendations during the initial sales process, presenting the components of the Maturity Model and assist with a Technology roadmap.
Work in a team environment with other TAM’s that support our clients.
Design, write and develop a scope of work for IT applications and hardware installations.
Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.
Providing training, development, and direction of IT Engineers that support over 200 Outside Sales Representatives.
Developing and maintaining a ’trusted advisor’ relationship with the current IT service desk, sales teams, and clients.
Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements. Ongoing development of IT and industry knowledge.
Qualifications
3‑5 years experience as a Technical Account Manager
Bachelor’s degree in Business, Computer Science, or Management Information Systems
Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall
Knowledge of IT managed services, IT Project engineer, sales experience, coupled with management in a technical field
A good understanding of general IT operations and service management
Risk mitigation, security, web technologies, routing, exchange, active directory and servers
Cloud technologies AWS, Email, and Server migration, VPN technologies, data migration, systems integration, VMware, Hyper V, etc.
Matched 401k
Medical/Dental/Vision/Life insurance plans
Monthly car allowance
Compensation: $60,000‑$100,000/year DOE
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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Position
Pacific Office Automation is seeking a Technical Account Manager (TAM) to join our team in Seattle, WA.
As an Technical Account Manager (TAM) your responsibility is to support our current client base in a post‑sales relationship. This includes all aspects of the Information Technology sale including post‑sales calls, directing the client with on‑boarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews, maintain a good working technology relationship with current clients and sales engineers.
This is an on‑site position.
Responsibilities
A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis.
Provide Technical recommendations during the initial sales process, presenting the components of the Maturity Model and assist with a Technology roadmap.
Work in a team environment with other TAM’s that support our clients.
Design, write and develop a scope of work for IT applications and hardware installations.
Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.
Providing training, development, and direction of IT Engineers that support over 200 Outside Sales Representatives.
Developing and maintaining a ’trusted advisor’ relationship with the current IT service desk, sales teams, and clients.
Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements. Ongoing development of IT and industry knowledge.
Qualifications
3‑5 years experience as a Technical Account Manager
Bachelor’s degree in Business, Computer Science, or Management Information Systems
Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall
Knowledge of IT managed services, IT Project engineer, sales experience, coupled with management in a technical field
A good understanding of general IT operations and service management
Risk mitigation, security, web technologies, routing, exchange, active directory and servers
Cloud technologies AWS, Email, and Server migration, VPN technologies, data migration, systems integration, VMware, Hyper V, etc.
Matched 401k
Medical/Dental/Vision/Life insurance plans
Monthly car allowance
Compensation: $60,000‑$100,000/year DOE
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
#J-18808-Ljbffr