Job File Coordinator
SERVPRO, Taunton, MA, United States
Job Opportunity
Our growing organization is seeking a new hero! Continuous training will be provided! If you have experience working in claims, in insurance, or have previously worked in the restoration industry, please apply and tell us about your goals!
Job Description
Perform all job file coordination tasks related to customer calls, job monitoring, tracking, project manager communications, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Responsibilities
Monitor job file status and job file audit status
Maintain familiarity with insurance carrier specifications and preferences
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Contribute to & edit preliminary estimate
Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
Maintain internal and external communications
Complete and review job file documentation for final upload and the audit process
Perform job close-out
Qualifications
Experience in the commercial cleaning and restoration or insurance/service industry
2+ year(s) of administrative or office-related experience and business experience
Experience with writing estimates, job file processes, and quality assurance, a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associates/bachelor's degree preferred
Ability to successfully complete a background check subject to applicable law
Picture yourself here fulfilling your potential. At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. This franchise is locally owned and operated and a leading disaster restoration company in business in the New England area for over 34 years. We pride ourselves on helping people put their lives back together and helping them through their most stressful times. Working here is rewarding and offers the emotional fulfillment of a job well done every single day.
Our growing organization is seeking a new hero! Continuous training will be provided! If you have experience working in claims, in insurance, or have previously worked in the restoration industry, please apply and tell us about your goals!
Job Description
Perform all job file coordination tasks related to customer calls, job monitoring, tracking, project manager communications, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Responsibilities
Monitor job file status and job file audit status
Maintain familiarity with insurance carrier specifications and preferences
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Contribute to & edit preliminary estimate
Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
Maintain internal and external communications
Complete and review job file documentation for final upload and the audit process
Perform job close-out
Qualifications
Experience in the commercial cleaning and restoration or insurance/service industry
2+ year(s) of administrative or office-related experience and business experience
Experience with writing estimates, job file processes, and quality assurance, a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associates/bachelor's degree preferred
Ability to successfully complete a background check subject to applicable law
Picture yourself here fulfilling your potential. At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. This franchise is locally owned and operated and a leading disaster restoration company in business in the New England area for over 34 years. We pride ourselves on helping people put their lives back together and helping them through their most stressful times. Working here is rewarding and offers the emotional fulfillment of a job well done every single day.