Client Services Representative 2
Genae, Richmond, VA, United States
Client Services Representative 2
Richmond, United States of America | Full time | Home-based | R1538333
Position Purpose:
Responsible for the reconciliation of pharmaceutical sales representative's drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors.
Job Responsibilities:
Research and subsequent resolution of sales representative's transactional discrepancies (to include returns, disbursements, shipments, transfers)
Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
Present a written analysis including system generated report(s) to manager and/or client
Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
Provides support to team members
Knowledge/Skills Required for the Position:
Strong analytical, organizational, and problem-solving skills necessary.
Experience sorting, manipulating, reviewing, and presenting data
Precise attention to detail
Ability to communicate effectively (written and oral).
Proficient knowledge of computer capabilities and PC applications such as Excel, Word, and Outlook
Ability to work independently and within a team environment
Excellent interpersonal and customer service skills
Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines
Minimum Education, Experience, & Specialized Knowledge Required:
Bachelor's degree preferred.
Two+ years related work experience required.
Experience in the pharmaceutical industry preferred.
Proficient with PC applications such as Microsoft Suite.
Ability to communicate effectively (written and oral) with different members of the team.
Demonstrated problem solving, analytical, and strong customer service skills.
Richmond, United States of America | Full time | Home-based | R1538333
Position Purpose:
Responsible for the reconciliation of pharmaceutical sales representative's drug sample inventory and resolution of variances. Provides excellent customer service to the pharmaceutical sales representatives, clients and vendors.
Job Responsibilities:
Research and subsequent resolution of sales representative's transactional discrepancies (to include returns, disbursements, shipments, transfers)
Communicate, written and verbally, with sales representatives, client home office staff, or client vendors to resolve sampling activity variances
Present a written analysis including system generated report(s) to manager and/or client
Administrative tasks to include copying/scanning, filing, faxing, data entry and quality check for written documentation
Provides support to team members
Knowledge/Skills Required for the Position:
Strong analytical, organizational, and problem-solving skills necessary.
Experience sorting, manipulating, reviewing, and presenting data
Precise attention to detail
Ability to communicate effectively (written and oral).
Proficient knowledge of computer capabilities and PC applications such as Excel, Word, and Outlook
Ability to work independently and within a team environment
Excellent interpersonal and customer service skills
Ability to effectively handle multiple tasks simultaneously, prioritize tasks and manage deadlines
Minimum Education, Experience, & Specialized Knowledge Required:
Bachelor's degree preferred.
Two+ years related work experience required.
Experience in the pharmaceutical industry preferred.
Proficient with PC applications such as Microsoft Suite.
Ability to communicate effectively (written and oral) with different members of the team.
Demonstrated problem solving, analytical, and strong customer service skills.