Community Manager - La Fenix
Avanath Capital Management, LLC, San Francisco, CA, United States
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role
This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being for residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Skills & Attributes
An aptitude for connecting – strong sense for creating a sense of community and driving a positive experience for all residents and staff.
An authentic attitude – consistently demonstrate an open and professional approach when addressing and resolving resident and staff concerns.
An approach that is positive and professional – active listening and support integral to the success of Avanath, ensuring each resident and staff feel seen, heard and valued.
Qualifications
5-7 years of experience in the property management industry
2+ years of experience as a community/property manager
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
Proven effective and efficient leadership experience
Knowledge of LIHTC and Tax Credit qualifications
Strong interpersonal, verbal and written communication skills
Capacity to interact effectively with senior executives
Ability to work well under time and other constraints
Professional presentation and appearance
Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet and email
Key Accountabilities
Resident Relations + Customer Service
Ensure a positive experience for the entire resident life-cycle – from move-in to move-out
Implement system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints
Serve as advocate for residents by effectively communicating concerns to senior leadership
Function as a resource center for residents on all things that affect and may disturb their community living experience
Responsible for all resident events and retention programs
Refer residents as necessary to appropriate services and agencies that offer assistance
Maintain a secure confidential file for each resident
Fiduciary responsibilities
At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison
Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue
Manage and execute all budgets, rent rolls, projections and occupancy goals
Implement a system to achieve 0% rent delinquency
Prepare and produce monthly reports and financials in an accurate and timely fashion
With Regional Manager, prepare Property Annual Operating Budget
Prepare and submit subsidy vouchers (when applicable)
Oversee large capital projects and communicate between multiple departments (when applicable)
Staff Leadership
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals
Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property
Promote high-performing team execution through regular feedback, training and development
Empower collaboration and inclusivity, building trust and transparency
Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members
Regularly assess employee performance through on-the-spot feedback and the performance review process
Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations
Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency
Create and supervise the schedules of all personnel to ensure maximum operational efficiency
Ensure the community's curb appeal is immaculate at all times
Adherence to Property Management Rules, Regulations and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry
Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies
Ensure proper procedures are followed as detailed in the employee and management handbooks
Respond to any potential housing violations and liability concerns regarding the community
Seek approval and guidance from the Regional Manager within specified parameters
Physical Demands & Working Conditions
The incumbent in this class is essential staff and is expected to report to work and adhere to all safety and business protocols
Frequent sitting and walking
Travel within the region and to other business offices and events via airline, trains and automobiles
Repetitive use of computer, keyboard, mouse, and phone
Reading, comprehending, writing, performing calculations, communicating verbally
May work in an elevated site, may walk on uneven ground
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We Offer
Culture built on purpose and core values – integrity, caring spirit, and continuous improvement
Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays and more
Growth based on achievement and emphasis on promotion from within rather than just external candidates
Development – commitment to creating opportunities to learn and expand knowledge in the industry from online training platforms to training classes to one‑on‑one coaching
Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and DEI are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization enables us to proactively and creatively achieve our mission to enable opportunities for hard‑working American families. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique.
Respectful communication and cooperation between all employees
Teamwork and employee participation, permitting the representation of all groups and employee perspectives
Work/life balance through flexible work schedules to accommodate employees’ varying needs
Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity
Compensation Range
$34—$36 USD
#J-18808-Ljbffr
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role
This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being for residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Skills & Attributes
An aptitude for connecting – strong sense for creating a sense of community and driving a positive experience for all residents and staff.
An authentic attitude – consistently demonstrate an open and professional approach when addressing and resolving resident and staff concerns.
An approach that is positive and professional – active listening and support integral to the success of Avanath, ensuring each resident and staff feel seen, heard and valued.
Qualifications
5-7 years of experience in the property management industry
2+ years of experience as a community/property manager
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
Proven effective and efficient leadership experience
Knowledge of LIHTC and Tax Credit qualifications
Strong interpersonal, verbal and written communication skills
Capacity to interact effectively with senior executives
Ability to work well under time and other constraints
Professional presentation and appearance
Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet and email
Key Accountabilities
Resident Relations + Customer Service
Ensure a positive experience for the entire resident life-cycle – from move-in to move-out
Implement system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints
Serve as advocate for residents by effectively communicating concerns to senior leadership
Function as a resource center for residents on all things that affect and may disturb their community living experience
Responsible for all resident events and retention programs
Refer residents as necessary to appropriate services and agencies that offer assistance
Maintain a secure confidential file for each resident
Fiduciary responsibilities
At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison
Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue
Manage and execute all budgets, rent rolls, projections and occupancy goals
Implement a system to achieve 0% rent delinquency
Prepare and produce monthly reports and financials in an accurate and timely fashion
With Regional Manager, prepare Property Annual Operating Budget
Prepare and submit subsidy vouchers (when applicable)
Oversee large capital projects and communicate between multiple departments (when applicable)
Staff Leadership
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals
Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property
Promote high-performing team execution through regular feedback, training and development
Empower collaboration and inclusivity, building trust and transparency
Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members
Regularly assess employee performance through on-the-spot feedback and the performance review process
Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations
Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency
Create and supervise the schedules of all personnel to ensure maximum operational efficiency
Ensure the community's curb appeal is immaculate at all times
Adherence to Property Management Rules, Regulations and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry
Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies
Ensure proper procedures are followed as detailed in the employee and management handbooks
Respond to any potential housing violations and liability concerns regarding the community
Seek approval and guidance from the Regional Manager within specified parameters
Physical Demands & Working Conditions
The incumbent in this class is essential staff and is expected to report to work and adhere to all safety and business protocols
Frequent sitting and walking
Travel within the region and to other business offices and events via airline, trains and automobiles
Repetitive use of computer, keyboard, mouse, and phone
Reading, comprehending, writing, performing calculations, communicating verbally
May work in an elevated site, may walk on uneven ground
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling
How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We Offer
Culture built on purpose and core values – integrity, caring spirit, and continuous improvement
Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays and more
Growth based on achievement and emphasis on promotion from within rather than just external candidates
Development – commitment to creating opportunities to learn and expand knowledge in the industry from online training platforms to training classes to one‑on‑one coaching
Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and DEI are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization enables us to proactively and creatively achieve our mission to enable opportunities for hard‑working American families. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique.
Respectful communication and cooperation between all employees
Teamwork and employee participation, permitting the representation of all groups and employee perspectives
Work/life balance through flexible work schedules to accommodate employees’ varying needs
Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity
Compensation Range
$34—$36 USD
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