Le Tlconseiller en Indemnisation (F/H) intervient dans la prise en charge d'une dclaration de sinistre. (Accident, incendie, vol).

Pour le Tlconseiller en Indemnisation (F/H), la notion de service a un sens fort. La qualit de sa prestation contribue l'image du Client.

1.PRINCIPALES MISSIONS

Dans le cadre des rgles et procdures internes, assurer la prise en charge des dossiers sinistres qui entrent dans le champ d'action du service par les actions suivantes?:

* Rceptionner les appels de nos assurs confronts un sinistre en assurances dommages?;

* Effectuer le traitement des sinistres?;

* Vrifier les garanties du contrat, dterminer les responsabilits et prendre les mesures ncessaires d'expertise?;

* Raliser la gestion des recours subis et prsents?;

* Proposer nos assurs les produits associs?;

* Procder l'instruction du dossier et l'indemnisation de nos clients?;

* Assurer les tches administratives, informatiques et comptables lies la gestion du sinistre?;

* Contribuer la ralisation des objectifs stratgiques fixs par la Direction?:

* Qualit de service fournie aux clients

* Rpondre aux objectifs quantitatifs et qualitatifs

2. CRITERES DE RECRUTEMENT

NIVEAU REQUIS

Vous tes OBLIGATOIREMENT titulaire d'un Bac+2 ou quivalent dans les domaines : Assurance ou Relation client (BTS Ngociation relation client, management des units commerciales).

EXPERIENCE

Vous disposez OBLIGATOIREMENT d'une exprience pralable de 1 2 ans en relation clientle par tlphone.

SAVOIR-FAIRE

Matrise des techniques de la relation client

Connaissance des rglementations (droit des assurances, code de la mutualit) et des procdures de traitement des sinistres

Travailler efficacement dans un environnement faonn par l'intelligence artificielle (IA), l'apprentissage automatique, l'analyse des donnes et les outils cloud, en utilisant les insights de manire responsable selon nos normes de gouvernance des donnes, de scurit et d'utilisation thique.

SAVOIR-ETRE

Votre personnalit affirme se double d'une grande capacit d'coute. Vous aimez conseiller les autres, avez le got de la culture du rsultat. Vous tes vif d'esprit et prompt dceler les attentes et les besoins de chacun. Vos interlocuteurs se sentent vite compris, rassurs et en confiance.

L'quit est une valeur essentielle pour vous. Pondr(e), vous prenez toujours le temps d'tudier prcisment les tenants et les aboutissants d'une situation avant de prendre une dcision.

Vous tes diplomate, perspicace et tenace, ce qui vous confre de bonnes qualits relationnelles.

Votre dynamisme vient complter ces qualits relationnelles. Autant d'atouts pour faire de vous un(e) Tlconseiller(-re) en Indemnisation accompli(e).

STATUT

Employ

RATTACHEMENT HIERARCHIQUE

Superviseur

3. COMMENT POSTULER

Pour un processus optimis et plus rapide, tlchargez votre CV, remplissez vos informations, assurez-vous de cocher la case de vrification de l'IA ( la section \" Informations complmentaires \"), puis postulez.Le Fit Score est un outil d'IA qui indique au recruteur quel point votre profil correspond un poste. Une fois que vous avez partag votre CV, il aide donner une vue d'ensemble structure de vos comptences et de votre exprience.

Important : Le Fit Score est uniquement un soutien. Chez Allianz, aucun algorithme ne prend de dcisions, chaque candidature est examine avec soin par des recruteurs.

4. COMMENT NOUS EMBAUCHONS

Nous embauchons directement. Allianz Partners n'accepte pas les CV ou les approches non sollicites d'agences. Nous ne travaillons qu'avec des partenaires sur notre liste de fournisseurs approuvs, sous contrat. Toute soumission non sollicite ne sera pas prise en compte.

Allianz Partners est un leader mondial de l'assurance et de l'assistance B2B2C, offrant des solutions globales qui couvrent la sant et la vie internationales, l'assurance voyage, l'automobile et l'assistance. Axs sur le client, nos experts novateurs redfinissent les services d'assurance en proposant des produits et des solutions de haute technologie prts pour l'avenir qui vont au-del de l'assurance traditionnelle. Nos produits sont intgrs de manire transparente dans les activits de nos partenaires ou vendus directement aux clients, et sont disponibles travers quatre marques commerciales : Allianz Assistance, Allianz Automotive, Allianz Travel et Allianz Care

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners' businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

","

Le Tlconseiller en Indemnisation (F/H) intervient dans la prise en charge d'une dclaration de sinistre. (Accident, incendie, vol).

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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