Customer Service
Mr Handyman, Longmont, CO, United States
Lead Customer Service Representative
Looking for a strong Lead Customer Service Representative in our Lafayette office off 287, to handle phones and communications with our customers. Answering questions, completing estimates with the owner, scheduling work in our service focused repairs and renovations company. Consistent upbeat, positive attitude is a must! Are you ready to join a team that provides excellent service and value to our customers? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office, with a strong attention to detail.
Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You'll Want to Join Our Team
Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.
Competitive pay at $22 to $24 an hour
Vacation Pay
Holiday Pay
Sick Pay
Advancement and growth opportunities
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
Pride that comes with applying your skills in a challenging and varied work environment
The opportunity to wow customers with a best-in-class customer experience and solutions
And so much more
Your Responsibilities as a Lead Customer Service Professional
Lead management and Scheduling
you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers
You'll communicate with customers to guide them through their projects and assist with managing their expectations.
Create Life-Long Customers
Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
A variety of office duties
How We'll Measure Performance
Here are some of the ways that we'll measure your performance in the role.
Quality of Work
Our value comes from meeting and exceeding our customers expectations at every touch point
Customer Satisfaction
You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency
Doing the job well and doing the job in a timely manner are critical to success in this role.
What We Want From You
Culture alignment-
Consistent upbeat positive attitude a must!
Rockstars only apply
Bought into the vision of collaboration and service
Meets job expectations and requirements
To Succeed in this Role
Be highly organized and detail oriented
Possess excellent customer communication
Ability to work independently and take initiative in decision making
Deliver solutions
Be a self-starter
Have a can do attitude, and is a pleasure to work with
Have computer experience with Office and Excel
Be a team player
Prior experience with Service Titan or a Customer Service software a PLUS!
Job Requirements
Live within the area
Prior Customer Service Experience
Solving problems must come easily to you
Complete a background check
Professional communication and phone skills
Positive and upbeat attitude with customers and co-workers
Ability to take initiative, and apply knowledge of one situation, in solving the next.
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
Looking for a strong Lead Customer Service Representative in our Lafayette office off 287, to handle phones and communications with our customers. Answering questions, completing estimates with the owner, scheduling work in our service focused repairs and renovations company. Consistent upbeat, positive attitude is a must! Are you ready to join a team that provides excellent service and value to our customers? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office, with a strong attention to detail.
Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You'll Want to Join Our Team
Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.
Competitive pay at $22 to $24 an hour
Vacation Pay
Holiday Pay
Sick Pay
Advancement and growth opportunities
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
Pride that comes with applying your skills in a challenging and varied work environment
The opportunity to wow customers with a best-in-class customer experience and solutions
And so much more
Your Responsibilities as a Lead Customer Service Professional
Lead management and Scheduling
you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers
You'll communicate with customers to guide them through their projects and assist with managing their expectations.
Create Life-Long Customers
Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
A variety of office duties
How We'll Measure Performance
Here are some of the ways that we'll measure your performance in the role.
Quality of Work
Our value comes from meeting and exceeding our customers expectations at every touch point
Customer Satisfaction
You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency
Doing the job well and doing the job in a timely manner are critical to success in this role.
What We Want From You
Culture alignment-
Consistent upbeat positive attitude a must!
Rockstars only apply
Bought into the vision of collaboration and service
Meets job expectations and requirements
To Succeed in this Role
Be highly organized and detail oriented
Possess excellent customer communication
Ability to work independently and take initiative in decision making
Deliver solutions
Be a self-starter
Have a can do attitude, and is a pleasure to work with
Have computer experience with Office and Excel
Be a team player
Prior experience with Service Titan or a Customer Service software a PLUS!
Job Requirements
Live within the area
Prior Customer Service Experience
Solving problems must come easily to you
Complete a background check
Professional communication and phone skills
Positive and upbeat attitude with customers and co-workers
Ability to take initiative, and apply knowledge of one situation, in solving the next.
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.