Patient Coordinator (West End Offices)
Virginia Physicians for Women, Richmond, VA, United States
Job Opportunity At Virginia Physicians For Women
Virginia Physicians for Women is looking for a new member to join the practice with the ability to float at any time between our West End locations (this includes Henrico Doctors, St. Mary's and West Creek offices). We are looking for someone who possesses excellent customer service skills, strong work ethic and the ability to multitask in a high-volume environment.
Essential Functions:
Complete all functions of patient admission and check out
Understand and communicate the financial policies of VPFW
Explaining payment plan arrangements with patients
Collecting copayments and balances
Manage and resolve patient payment concerns or questions
Collect and coordinate patient insurance policies
Schedule appointments to accommodate physicians across multiple offices
Provide front desk coverage across any West End office location as needed by request of supervisor/ upper management
Regular and predictable attendance
Knowledge Skills and Abilities:
Ability to establish and maintain long-term patient relationships
Demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed
Perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress
Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs
Education and Experience:
Previous customer service experience.
Prior medical office experience preferred.
High School diploma or equivalent.
Virginia Physicians for Women is looking for a new member to join the practice with the ability to float at any time between our West End locations (this includes Henrico Doctors, St. Mary's and West Creek offices). We are looking for someone who possesses excellent customer service skills, strong work ethic and the ability to multitask in a high-volume environment.
Essential Functions:
Complete all functions of patient admission and check out
Understand and communicate the financial policies of VPFW
Explaining payment plan arrangements with patients
Collecting copayments and balances
Manage and resolve patient payment concerns or questions
Collect and coordinate patient insurance policies
Schedule appointments to accommodate physicians across multiple offices
Provide front desk coverage across any West End office location as needed by request of supervisor/ upper management
Regular and predictable attendance
Knowledge Skills and Abilities:
Ability to establish and maintain long-term patient relationships
Demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed
Perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress
Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs
Education and Experience:
Previous customer service experience.
Prior medical office experience preferred.
High School diploma or equivalent.