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Job Title

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Description

M-F shift/OT depends on company need. 5am start time Essential Functions

Performs vehicle inspections, oil changes, and other routine maintenance related services.
Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
Interprets and completes work orders and related documentation assigned by shop manager.
Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area.
Returns shop supplied equipment to proper locations, ready for other technicians to use.
Perform smog inspections as required.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure. Common knowledge of vehicle components and the common reasons for vehicle failure. Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately.

Education & Experience/Licenses & Certification/Requirements

High school diploma or equivalent Must possess a valid driver's license with a safe driving record Automotive trade school certification or equivalent experience California Smog License Valid Automobile Operator's License 3 5 years' Experience in inspecting and repairing cars and light trucks ASE certified in L1 and at least 4 other areas EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

","shortDescription","

Job Title

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks.

We're w...","promoted","title","AAA Fleet Technician II - Diesel","duration","","experienceLevel","displayThumbnail","location","locations",[63],"id",["B","3521661800"],"displayHeadline","Work at AAA Northern California, Nevada & Utah","category","displayPublishedAt","2 days ago","displayUrl","/jobs/3521661800-aaa-fleet-technician-ii-diesel","shortTitle","shortLocation","Phoenix, AZ, United States","searchCompanyPath","/jobs?keyword=AAA+Northern+California%2C+Nevada+%26+Utah","searchLocationPath","/jobs?location=Phoenix%2C+AZ%2C+United+States","searchTitlePath","/jobs?keyword=AAA+Fleet+Technician+II+-+Diesel",{"_64":65,"_66":67,"_68":69,"_70":71,"_72":73},"country","United States","city","Phoenix","formatted","Phoenix, AZ, United States, 85001","state","AZ","postal_code","85001",["D",1777248000000],"

Job Opportunity

Summary Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Must be flexible in schedule. Monthly Bonus Opportunities. Hourly pay!! Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification/ Requirements

Must possess a valid driver's license with a safe driving record
Two (2) years of experience in a customer contact role
Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience- Preferred
ASE (Automotive Service Excellence) Certification- Preferred

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

$27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives

","

Job Opportunity

Summary Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service veh...","AAA - Emergency Roadside Driver",[84],["B","3521786324"],"/jobs/3521786324-aaa-emergency-roadside-driver","Hayward, CA, United States","/jobs?location=Hayward%2C+CA%2C+United+States","/jobs?keyword=AAA+-+Emergency+Roadside+Driver",{"_64":65,"_66":85,"_68":86,"_70":87,"_72":88},"Hayward","Hayward, CA, United States, 94541","CA","94541",["D",1777348800000],"Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits - Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions

SUMMARY

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.

This is a full-time, onsite position @ AAA Mountain View. You will work 5 days a week including two (2) Saturdays monthly.

ESSENTIAL FUNCTIONS

Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
Member Experience
Member Services
Concierge
DMV/MVD
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.

Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

KNOWLEDGE AND SKILLS

Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.
Education & Experience / Licenses & Certification

Minimum Qualifications
High School Diploma/GED
2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork: Develop quality relationships with peers, leaders and internal partners.
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Preferred Qualifications
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer Service experience.
Bilingual Spanish or Mandarin speaking skills are a plus!

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
Must be available to work in different branch locations, and work on Saturdays.
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
Approximately 50-80 percent of time spent on the job involves a personal computer.
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings.

#LI-ML

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.
","Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon posi...","Member Experience Associate",[100],["B","3523015599"],"1 days ago","/jobs/3523015599-member-experience-associate","Mountain View, CA, United States","/jobs?location=Mountain+View%2C+CA%2C+United+States","/jobs?keyword=Member+Experience+Associate",{"_64":65,"_66":101,"_68":102,"_70":87,"_72":103},"Mountain View","Mountain View, CA, United States, 94039","94039",["D",1777345200000],"Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits - Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions

SUMMARY

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.

This is a full-time, onsite position @ AAA San Jose Stevens Creek. You will work 5 days a week including ALL Saturdays.

ESSENTIAL FUNCTIONS

Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
Member Experience
Member Services
Concierge
DMV/MVD
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.

Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

KNOWLEDGE AND SKILLS

Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.
Education & Experience / Licenses & Certification

Minimum Qualifications
High School Diploma/GED
2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork: Develop quality relationships with peers, leaders and internal partners.
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Preferred Qualifications
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer Service experience.
Bilingual Spanish or Mandarin speaking skills are a plus!

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
Must be available to work in different branch locations, and work on Saturdays.
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
Approximately 50-80 percent of time spent on the job involves a personal computer.
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings.

#LI-ML

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.
",[111],["B","3523142776"],"/jobs/3523142776-member-experience-associate","San Jose, CA, United States","/jobs?location=San+Jose%2C+CA%2C+United+States",{"_64":65,"_66":112,"_68":113,"_70":87,"_72":114},"San Jose","San Jose, CA, United States, 95199","95199",["D",1777262400000],"Member Experience Associate

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.\nThis is a full-time, onsite position @ AAA Redwood City You will work 5 days a week including two (2) Saturdays monthly.\nEssential Functions:\nPerforms fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:\nMember Experience\nMember Services\nConcierge\nDMV/MVD\nAuto Travel\nUnlicensed Insurance Services\nSmart Home Security\nResponsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.\nPerforms fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.\nPromotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.\nUnderstands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.\nKnowledge and Skills:\nCustomer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.\nSales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.\nUses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.\nStrives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.\nTechnical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.\nOperational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.\nEducation & Experience / Licenses & Certification:\nMinimum Qualifications:\nHigh School Diploma/GED\n2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.\nBackgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.\nDrive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement\nCommunicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.\nTeamwork: Develop quality relationships with peers, leaders and internal partners.\nMust demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.\nCurrent & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.\nPreferred Qualifications:\nDemonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.\nCustomer Service experience.\nBilingual Spanish speaking skills are a plus!\nWorking Environment / Minimum Physical Requirements:\nWorks in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.\nMust be flexible with work shifts and able to travel between locations regularly, including Saturdays.\nMust be available to work in different branch locations, and work on Saturdays.\nThis is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).\nApproximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.\nApproximately 50-80 percent of time spent on the job involves a personal computer.\nWorks in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings.\nStarting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.\n","Member Experience Associate

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our M...","Member Experience Associate -$26.95/hr + Commissions!",[126],["B","3493999406"],"Sales & Business Development","/jobs/3493999406-member-experience-associate-2695-hr-commissions","Redwood City, CA, United States","/jobs?location=Redwood+City%2C+CA%2C+United+States","/jobs?keyword=Member+Experience+Associate+-%2426.95%2Fhr+%2B+Commissions%21",{"_64":65,"_66":127,"_68":128,"_70":87,"_72":129},"Redwood City","Redwood City, CA, United States, 94061","94061",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers",["B","3521987926"],["D",1777392000000],"indexedAt","The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to deliverin Associate, Experience, Member Services, Customer Service, Product Sales, Operations, Automotive, Business Services
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