Patient Services Associate - New London - Full-Time - Bilingual (Spanish & Engli
Community Health Center, New London, CT, United States
Patient Service Associate
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
Role and Responsibilities:
Patient Experience: Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily
Insurance: Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance
Phones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA: Consistently ensure and maintain patient confidentiality
Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Supports manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications:
Associates degree, medical office or medical assistant degree required
Bilingual skills, Spanish speaking, required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi task
Problem solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft Power Point, Excel, Word, preferred
Physical Requirements/Work Environment:
Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
Minimal physical effort. Must be able to operate computer and telephone continuously
Regular regional travel as necessary
Location: Community Health Center of New London
City: New London
State: Connecticut
Time Type: Full time
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
Role and Responsibilities:
Patient Experience: Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily
Insurance: Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance
Phones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA: Consistently ensure and maintain patient confidentiality
Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Supports manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications:
Associates degree, medical office or medical assistant degree required
Bilingual skills, Spanish speaking, required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi task
Problem solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft Power Point, Excel, Word, preferred
Physical Requirements/Work Environment:
Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
Minimal physical effort. Must be able to operate computer and telephone continuously
Regular regional travel as necessary
Location: Community Health Center of New London
City: New London
State: Connecticut
Time Type: Full time