Hotel Front Desk Receptionist
Deadwood Miners Hotel & Restaurant, Deadwood, SD, United States
Hotel Front Desk Agent
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Work with the housekeeping staff to ensure rooms are ready for new guests
Handle customer complaints as necessary
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
Have or be able to get a gaming license.
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has experience answering telephone calls and troubleshooting stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation $16 - $19 hourly About Deadwood Miners Hotel & Restaurant
Deadwood Miners Hotel & Restaurant is looking for fun, responsible individuals to join our team.
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Work with the housekeeping staff to ensure rooms are ready for new guests
Handle customer complaints as necessary
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Bookkeeping: keep accurate records of all hotel guest account information
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
Have or be able to get a gaming license.
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has experience answering telephone calls and troubleshooting stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation $16 - $19 hourly About Deadwood Miners Hotel & Restaurant
Deadwood Miners Hotel & Restaurant is looking for fun, responsible individuals to join our team.