Courtesy Ford is hiring: Service Advisor/Writer in Altoona
Courtesy Ford, Altoona, PA, United States
Courtesy Ford is looking for a Service Advisor/Writer to join our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Service Advisor Compensation and Benefits Health, Medical and Dental
Competitive Compensation
401K Plan + 401K Match
Paid time off and vacation
Disability and Life Insurance Policies
Growth opportunities
Training Opportunities + Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
Service Advisor Responsibilities Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
About Courtesy Ford: Serving Altoona for 35 years, Courtesy Ford is a reputable dealership known for teamwork, integrity, and outstanding customer service. Located in the heart of Altoona, we’re proud to offer a supportive, people-first culture where motivated, energetic professionals can grow, succeed, and make a real impact.
Join our team and be part of a dealership that truly values its employees, fosters collaboration, and rewards hard work.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Service Advisor Compensation and Benefits Health, Medical and Dental
Competitive Compensation
401K Plan + 401K Match
Paid time off and vacation
Disability and Life Insurance Policies
Growth opportunities
Training Opportunities + Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
Service Advisor Responsibilities Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
About Courtesy Ford: Serving Altoona for 35 years, Courtesy Ford is a reputable dealership known for teamwork, integrity, and outstanding customer service. Located in the heart of Altoona, we’re proud to offer a supportive, people-first culture where motivated, energetic professionals can grow, succeed, and make a real impact.
Join our team and be part of a dealership that truly values its employees, fosters collaboration, and rewards hard work.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#J-18808-Ljbffr