Customer Operations is hiring: Learning & Development Writer in Yorkwood
Customer Operations, Yorkwood, NC, United States
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking for a role where your writing supports every employee’s success? As an L&D Writer at Spectrum, you’ll craft clear, actionable documentation that empowers call center representatives to excel from day one. Your expertise will directly influence the speed and effectiveness of our training, ensuring every team member has the tools to thrive and deliver outstanding results.
How You’ll Make an Impact
Collaborate with project managers, business analysts and subject matter experts to produce accurate communication and process documentation for call center and back‑office representatives
Develop and curate engaging content for new hire training, initiatives and team meetings to accelerate speed to competency
Design and enhance visually appealing, user‑friendly content that aligns with workflow and supports task completion
Conduct peer reviews and copy edits to maintain high accuracy standards and ensure a consistent voice across all platforms
Act as the final reviewer of learning content, gathering and incorporating usability feedback from internal stakeholders and learners to refine materials
Proactively update content to address new issues or changes, ensuring all materials remain relevant and accurate
Manage incident requests from end users, resolving content issues and implementing enhancements within the project ticketing system
Adhere to Customer Operations L&D standards, design principles and role responsibilities to promote consistency and quality across training assets
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree or equivalent experience
Experience
2+ years of call center or operations experience in a leadership capacity
Skills
Mastery of the English language, writing standards and attention to detail
Clear and straightforward verbal and written communication
Understanding of customer service principles and call center operations
Fluent in terminology for call centers supporting Internet, Video and Mobile products
Ability to anticipate end user needs and collaborate to extract and develop content
Ability to provide and receive constructive feedback to enhance content quality
Skill in simplifying complex processes for easy understanding
Problem‑solving abilities to address content gaps and improve documentation
Ability to prioritize, organize and deliver multiple assignments to meet deadlines
Proficiency with Microsoft Office Suite
Participate effectively on virtual teams and accommodate time zone differences
Navigate changing timelines and incomplete source documentation with flexibility and adaptability
Preferred Qualifications
Experience
2+ years of technical writing, process documentation or corporate communications
Skills
Web development skills including JavaScript, HTML and CSS
Demonstrated portfolio of published content, articles or relevant material
HTR363 2026-73238 2026
An applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
#J-18808-Ljbffr
Looking for a role where your writing supports every employee’s success? As an L&D Writer at Spectrum, you’ll craft clear, actionable documentation that empowers call center representatives to excel from day one. Your expertise will directly influence the speed and effectiveness of our training, ensuring every team member has the tools to thrive and deliver outstanding results.
How You’ll Make an Impact
Collaborate with project managers, business analysts and subject matter experts to produce accurate communication and process documentation for call center and back‑office representatives
Develop and curate engaging content for new hire training, initiatives and team meetings to accelerate speed to competency
Design and enhance visually appealing, user‑friendly content that aligns with workflow and supports task completion
Conduct peer reviews and copy edits to maintain high accuracy standards and ensure a consistent voice across all platforms
Act as the final reviewer of learning content, gathering and incorporating usability feedback from internal stakeholders and learners to refine materials
Proactively update content to address new issues or changes, ensuring all materials remain relevant and accurate
Manage incident requests from end users, resolving content issues and implementing enhancements within the project ticketing system
Adhere to Customer Operations L&D standards, design principles and role responsibilities to promote consistency and quality across training assets
What You’ll Bring to Spectrum
Required Qualifications
Education
Bachelor’s degree or equivalent experience
Experience
2+ years of call center or operations experience in a leadership capacity
Skills
Mastery of the English language, writing standards and attention to detail
Clear and straightforward verbal and written communication
Understanding of customer service principles and call center operations
Fluent in terminology for call centers supporting Internet, Video and Mobile products
Ability to anticipate end user needs and collaborate to extract and develop content
Ability to provide and receive constructive feedback to enhance content quality
Skill in simplifying complex processes for easy understanding
Problem‑solving abilities to address content gaps and improve documentation
Ability to prioritize, organize and deliver multiple assignments to meet deadlines
Proficiency with Microsoft Office Suite
Participate effectively on virtual teams and accommodate time zone differences
Navigate changing timelines and incomplete source documentation with flexibility and adaptability
Preferred Qualifications
Experience
2+ years of technical writing, process documentation or corporate communications
Skills
Web development skills including JavaScript, HTML and CSS
Demonstrated portfolio of published content, articles or relevant material
HTR363 2026-73238 2026
An applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
#J-18808-Ljbffr