Scheduling Coordinator
Comfort Keepers, Omaha, NE, United States
Scheduling Coordinator
Comfort Keepers is searching for a passionate Scheduling Coordinator to support our Omaha and Council Bluffs office. This individual is accountable for coordinating and managing the schedules of qualified Comfort Keepers, ensuring clients receive the appropriate level of care as outlined in their plan of care. The Scheduling Coordinator role requires excellent organizational and communication skills, ability to utilize a scheduling software with attention to detail and a commitment to providing exceptional customer service. This role must collaborate with the team to make sure we deliver on our promise for not only our clients and families for the Comfort Keepers employment experience. Maintaining a high level of performance and accountability is vital. Independent work and time management are requirements for this position.
Essential Functions
Responsible for scheduling shifts and hours by matching caregiver qualifications and availability to client needs
Communicates new assignments and/or schedule changes to caregivers and clients
Provide on call, in rotation with the other team members
Enters and maintains client information into operational software and verifies compliance with third party payor authorizations and documentation
Creates monthly calendars for all caregivers and distributes within the required timeframe
Manages caregiver time off requests, holiday cancelations or hour changes for holidays and late alerts
Provides limited caregiver coaching, generally with regards to attendance
Actively participates in weekly office plan meeting
Serves as first point of contact for incoming calls
Assists with identifying staffing needs
Complete the daily and weekly scheduling tasks as outlined in the office procedure manual which includes, claiming, late alerts, mileage, and required activities
Participates in client case conferences as requested by supervisor
May assist with the input, verification and release of billing and payroll information as well as the assembly of data for financial reporting purposes
Works with other office staff to help resolve caregiver issues
Assists in identifying what the staffing needs are communicating those needs to appropriate staff
Participates in new employee orientation and training on policies in procedures as well as discussing availability and first client(s)
Provides and promotes good customer services and encourages courteous attention from all employees
Assists management in planning, implementing, staffing, scheduling and monitoring overall changes in headcount
Participates in and assists with retention plans and recognition awards
Accountable for pulling, measuring and reporting out on KPIs as it relates to scheduling
Assists with operations projects as needed
This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.
Competencies
Proficiency in English language (oral and written)
Excellent communication (oral and written) and strong interpersonal skills
Professional customer service skills when communicating with all stakeholders
Humble, Driven, Positive
Strong organizational and time management skills
Computer skills and ability to document interactions and lead generation in technology
Exhibit a high level of personal accountability
Results driven mentality
Willingness to learn
Practices and promotes teamwork
Sets a personal example of positive attitude and performance
Resilient, patient and persistent problem-solving sales approach
High level of integrity
Goal/Growth oriented
Work Environment
This position operates as a local position and routinely uses standard office equipment.
Work environment defined:
Local - position has in-office requirements and would require employees to live in the local area.
Physical Demands
Employee is regularly required to talk and hear
Walking, sitting and standing with lifting limited to files and records typically not expected to exceed five pounds in weight
Constantly operates a computer and other office equipment, such as a phone, headset, calculator, copier, and printer
The person in this position may need to occasionally move about inside the office to access files, computer equipment, copier, etc.
Required Education and Experience
High school diploma or equivalent
2+ years previous experience in professional work setting or customer service roles
Preferred Education and Experience
2+ years previous experience in home care
Compensation and Benefits
Base Annual Salary Range: $45,000-$55,000
Eligible for Quarterly Profit Sharing
Benefits include: Health Insurance, Dental, Vision, 401(k), Flexible Spending Account, Health Savings Account, Short-term and Long-term Disability Insurance, Basic Life Insurance, Voluntary Products
Hunting Isle LLC
Comfort Keepers in Omaha, Nebraska
Omaha, NE 68105
Full Time
$45,000 - $55,000 Yearly
Comfort Keepers is searching for a passionate Scheduling Coordinator to support our Omaha and Council Bluffs office. This individual is accountable for coordinating and managing the schedules of qualified Comfort Keepers, ensuring clients receive the appropriate level of care as outlined in their plan of care. The Scheduling Coordinator role requires excellent organizational and communication skills, ability to utilize a scheduling software with attention to detail and a commitment to providing exceptional customer service. This role must collaborate with the team to make sure we deliver on our promise for not only our clients and families for the Comfort Keepers employment experience. Maintaining a high level of performance and accountability is vital. Independent work and time management are requirements for this position.
Essential Functions
Responsible for scheduling shifts and hours by matching caregiver qualifications and availability to client needs
Communicates new assignments and/or schedule changes to caregivers and clients
Provide on call, in rotation with the other team members
Enters and maintains client information into operational software and verifies compliance with third party payor authorizations and documentation
Creates monthly calendars for all caregivers and distributes within the required timeframe
Manages caregiver time off requests, holiday cancelations or hour changes for holidays and late alerts
Provides limited caregiver coaching, generally with regards to attendance
Actively participates in weekly office plan meeting
Serves as first point of contact for incoming calls
Assists with identifying staffing needs
Complete the daily and weekly scheduling tasks as outlined in the office procedure manual which includes, claiming, late alerts, mileage, and required activities
Participates in client case conferences as requested by supervisor
May assist with the input, verification and release of billing and payroll information as well as the assembly of data for financial reporting purposes
Works with other office staff to help resolve caregiver issues
Assists in identifying what the staffing needs are communicating those needs to appropriate staff
Participates in new employee orientation and training on policies in procedures as well as discussing availability and first client(s)
Provides and promotes good customer services and encourages courteous attention from all employees
Assists management in planning, implementing, staffing, scheduling and monitoring overall changes in headcount
Participates in and assists with retention plans and recognition awards
Accountable for pulling, measuring and reporting out on KPIs as it relates to scheduling
Assists with operations projects as needed
This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.
Competencies
Proficiency in English language (oral and written)
Excellent communication (oral and written) and strong interpersonal skills
Professional customer service skills when communicating with all stakeholders
Humble, Driven, Positive
Strong organizational and time management skills
Computer skills and ability to document interactions and lead generation in technology
Exhibit a high level of personal accountability
Results driven mentality
Willingness to learn
Practices and promotes teamwork
Sets a personal example of positive attitude and performance
Resilient, patient and persistent problem-solving sales approach
High level of integrity
Goal/Growth oriented
Work Environment
This position operates as a local position and routinely uses standard office equipment.
Work environment defined:
Local - position has in-office requirements and would require employees to live in the local area.
Physical Demands
Employee is regularly required to talk and hear
Walking, sitting and standing with lifting limited to files and records typically not expected to exceed five pounds in weight
Constantly operates a computer and other office equipment, such as a phone, headset, calculator, copier, and printer
The person in this position may need to occasionally move about inside the office to access files, computer equipment, copier, etc.
Required Education and Experience
High school diploma or equivalent
2+ years previous experience in professional work setting or customer service roles
Preferred Education and Experience
2+ years previous experience in home care
Compensation and Benefits
Base Annual Salary Range: $45,000-$55,000
Eligible for Quarterly Profit Sharing
Benefits include: Health Insurance, Dental, Vision, 401(k), Flexible Spending Account, Health Savings Account, Short-term and Long-term Disability Insurance, Basic Life Insurance, Voluntary Products
Hunting Isle LLC
Comfort Keepers in Omaha, Nebraska
Omaha, NE 68105
Full Time
$45,000 - $55,000 Yearly