Business Development Coordinator (BDC)
Roberts Motors, Inc., Alton, IL, United States
BDC Representative
Join our team at Roberts Motors in Alton, IL and let’s win together! We are seeking a professional, responsible, and outgoing person to work in our BDC (Business Development Center). As a BDC Rep , you’ll be responsible for handling sales leads that come into our dealership, and maintaining quality relationships with our current customer base. Overall, you’ll be instrumental in helping us increase overall dealership sales. This is a great opportunity to get your foot in the door with us!
Responsibilities
Handle incoming phone calls
Handle leads and appointment setting
Conduct internal CSI calls and emails
Work directly with managers on deals that involve internet customers
Set appointments for prospective and current customers to meet with a member of the sales team
Manage high volume of customer inquiries through phone, email, text/chat per sales
Update client information in our CRM Report daily
Follow-up with existing customers
Follow-up with prospective customers
Follow-up with missed/cancelled customer appointments
Ensure Customer Satisfaction
Product knowledge/function is key with all the different vehicles on a daily basis
Maintaining daily contact target/appointment target
Must be able to contribute to positive team environment
Qualifications
Successful Customer Care Representatives MUST have excellent telephone skills
Self- Motivated and Energetic
You as the Representative must have the ability to instantly build rapport with the customer
A friendly/professional demeanor with excellent written and oral communication skills
You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
Strong organizational skills with the ability to multitask and meet daily goals
Follow up with customers effectively
Cold calling/Call center skills
Job Requirements
Excellent computer skills required.
Knowledgeable to call center environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
Benefits
401(k) matching
Dental insurance
Employee discount
Health insurance
Professional development assistance
Referral program
Schedule
8 hour shift
Monday to Friday
Experience
Customer service: 1 year (Preferred)
Business Development Center (BDC): 1 year (Preferred)
Ability to commute/relocate
Alton, IL 62002: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Pay: From $16.00 to $18.00 per hour based on experience, plus Bonus based on performance.
Expected hours: 40 per week
Supplemental Pay: Bonus pay
Work Location: In person
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Join our team at Roberts Motors in Alton, IL and let’s win together! We are seeking a professional, responsible, and outgoing person to work in our BDC (Business Development Center). As a BDC Rep , you’ll be responsible for handling sales leads that come into our dealership, and maintaining quality relationships with our current customer base. Overall, you’ll be instrumental in helping us increase overall dealership sales. This is a great opportunity to get your foot in the door with us!
Responsibilities
Handle incoming phone calls
Handle leads and appointment setting
Conduct internal CSI calls and emails
Work directly with managers on deals that involve internet customers
Set appointments for prospective and current customers to meet with a member of the sales team
Manage high volume of customer inquiries through phone, email, text/chat per sales
Update client information in our CRM Report daily
Follow-up with existing customers
Follow-up with prospective customers
Follow-up with missed/cancelled customer appointments
Ensure Customer Satisfaction
Product knowledge/function is key with all the different vehicles on a daily basis
Maintaining daily contact target/appointment target
Must be able to contribute to positive team environment
Qualifications
Successful Customer Care Representatives MUST have excellent telephone skills
Self- Motivated and Energetic
You as the Representative must have the ability to instantly build rapport with the customer
A friendly/professional demeanor with excellent written and oral communication skills
You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
Strong organizational skills with the ability to multitask and meet daily goals
Follow up with customers effectively
Cold calling/Call center skills
Job Requirements
Excellent computer skills required.
Knowledgeable to call center environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy
Benefits
401(k) matching
Dental insurance
Employee discount
Health insurance
Professional development assistance
Referral program
Schedule
8 hour shift
Monday to Friday
Experience
Customer service: 1 year (Preferred)
Business Development Center (BDC): 1 year (Preferred)
Ability to commute/relocate
Alton, IL 62002: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Pay: From $16.00 to $18.00 per hour based on experience, plus Bonus based on performance.
Expected hours: 40 per week
Supplemental Pay: Bonus pay
Work Location: In person
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