Kolter Hospitality is hiring: Host in Sarasota

Host

The Westin Sarasota - Sarasota, FL 34236

Overview

Salary Range $14.00 - $14.01 Hourly Position Type Full Time Job Shift Any

Description

Position Summary: Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart. Greet guests in a friendly, polite manner, be prompt and reliable, and help co-workers whenever possible.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong telephone etiquette is essential. Be polite, confident and able to help the guest with any request or know where to direct them.
• Take reservations using good judgement and precise timing.
• Acknowledge guests immediately as they walk through the door. Ask their name when applicable. Always refer to them by name.
• Seat guest, ladies first. Advise the server of any special requests. Tell the server the name and seat number of the host.
• Keep pace of the floor at a level that ensure excellent service by limiting covers.
• Bid the guest a friendly farewell. Remember to use their name whenever possible.
• Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log in comment book.
• Be knowledgeable of daily function sheet, in-house VIP's, current activities, hours of operation throughout the hotel, etc.
• Be aware of menu items, specials of the evening and how they are prepared. General knowledge of available wines.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Assist with transporting beverages from cocktail tables or the bar when seating guests in the restaurant.

Qualifications

Education: High school diploma or GED plus 1-year guest service experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.

Experience: A minimum of 1-year experience in a guest service position directly dealing with guests.

Must be well groomed and have a friendly and outgoing personality.

Must be able to work weekends and holidays.

Must have the ability to multi-task.

Strong oral and written communication skills.

Ability to handle a fast paced frequently changing environment.