Dispatcher

As a Dispatcher, you play a critical role in keeping our service and sales teams operating efficiently while ensuring a smooth, positive experience for our customers.This role is ideal for someone who is highly organized, thrives in a fast?paced environment, and enjoys coordinating people, schedules, and priorities throughout the day.Position OverviewThe Dispatcher is responsible for maximizing technician productivity while maintaining excellent communication with customers and field teams. This position requires strong organizational skills, attention to detail, quick decision?making abilities, and the ability to manage multiple priorities at once.What You’ll DoSchedule and dispatch technicians based on customer requests, call urgency, and technician availabilityCommunicate with technicians throughout the day via phone and dispatch systemsRelay work orders, job updates, and key information to techniciansTrack technician start times, departure times, routes, and job progressMaintain a daily dispatch matrix including technician routes, locations, specialties, tools, and qualificationsAssign jobs to the appropriate technician based on skillset and availabilityAnticipate route, scheduling, or parts issues and make quick, sound decisionsRespond to special customer requests related to service callsOrder parts for special jobs and track pending partsFollow up on recommended and pending workForecast workload 2-3 days in advanceContact customers regarding parts status and job updatesMaintain technician schedules including vacation, sick time, and weekend rotationsInteract with technicians daily to ensure smooth operationsWhat We’re Looking ForDispatch experiencehighly preferredBilingual in Spanish highly preferredStrong attention to detail and organizational skillsAbility to multitask and prioritize in a fast?paced environmentExcellent communication and phone skillsStrong decision?making and problem?solving abilitiesPassion for delivering excellent customer serviceHigh level of integrity and professionalismReliable attendance and dependabilityTeam?oriented mindsetRequired SkillsTyping and basic computer skillsTime management and task prioritizationAbility to clearly communicate schedules, expectations, and updatesYour Future Starts HereThis is more than an entry?level role—it’s a career opportunity with one of the fastest?growing companies in the nation. Many of our top technicians started exactly where you are now. Come join a winning team, learn a valuable trade, and build a future you can be proud of. Apply today—you’ll be glad you did!Right Now Heating, Air Conditioning, Plumbing & Electrical stands out—on the road with our iconic pink trucks and in the way we care for our people and our community. We’re a people?first company built on craftsmanship, accountability, and teamwork. Our skilled professionals take pride in delivering reliable, high?quality service and treating every home with respect. When you join Right Now, you become part of a team that does the job right and takes care of each other along the way.After 25 years in business, we remain proud to be one of the most employee?focused companies in the Northwest, investing in our people and setting them up for long?term success.We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.