Guest Service Representative

Pacifica Hotels - - Responsibilities: Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied; Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability; Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out; Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline; Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service