Communications & Intake Coordinator
Trustpoint.One, Newark, NJ, United States
Trustpoint has several immediate openings with a busy and collaborative legal services organization in Newark, NJ, in their search for Communications & Intake Coordinators to join their onsite team on a contract-to-possible hire basis. This role provides essential support and communication to clients a fast-paced litigation support environment. The ideal candidate is detail-oriented, empathetic, and thrives in a client-facing role. Successful candidates will have previous experience in high-volume communications or intake.
Responsibilities
Serve as the first point of contact for new clients, providing guidance and updates throughout the litigation process
Conduct intake calls, gather case details, and enter data into Salesforce
Handle outbound and inbound calls in a professional and efficient manner
Assist with pre-litigation investigations, draft correspondence, and review medical and legal documents
Manage scheduling and calendars, ensuring case files remain accurate and up to date
Maintain a professional and responsive rapport with clients
Qualifications
Prior experience in a call center, legal or professional services environment, preferably in a client-facing capacity
Experience working with medical records is a plus
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Experience with Salesforce or similar case management software
Tech-savvy, with the ability to manage confidential information with discretion
Details
Expected start date of 3/30
Onsite position in Newark, NJ
Hours: 9am – 6pm, Monday – Friday
Compensation is expected to be 20-23/hr, commensurate with experience
Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Responsibilities
Serve as the first point of contact for new clients, providing guidance and updates throughout the litigation process
Conduct intake calls, gather case details, and enter data into Salesforce
Handle outbound and inbound calls in a professional and efficient manner
Assist with pre-litigation investigations, draft correspondence, and review medical and legal documents
Manage scheduling and calendars, ensuring case files remain accurate and up to date
Maintain a professional and responsive rapport with clients
Qualifications
Prior experience in a call center, legal or professional services environment, preferably in a client-facing capacity
Experience working with medical records is a plus
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Experience with Salesforce or similar case management software
Tech-savvy, with the ability to manage confidential information with discretion
Details
Expected start date of 3/30
Onsite position in Newark, NJ
Hours: 9am – 6pm, Monday – Friday
Compensation is expected to be 20-23/hr, commensurate with experience
Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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