SENIOR SYSTEMS TECHNICIAN

Performs system troubleshooting and system design for radio and wireless communications systems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Adjusts controls and tests systems using specified equipment and runs diagnostic checks.


• Troubleshoots customer concerns and resolve issues with their communications system in the field and in the shop.


• Installs, repairs and maintains equipment as indicated by results of testing and coordinate repairs with customers/vendors to ensure resolution of problem.


• Assists with quotes and bids to determine customer needs.


• Maintains operation of complex radio systems and 911 communications centers.


• Performs system programming following industry practices.


• Completes installation of radio and wireless mobile and base communications systems.

Skills and Abilities:

• Requires thorough knowledge of wireless communications systems, electronic and RF principles, and NetSuite operations.


• Must have the ability to work in complex radio systems with minimal supervision.


• Must have the ability to troubleshoot problems with communications systems and use optimizations and basic system design skills.


• Ability to repair and maintain operation of complex radio systems and 911 communications centers. Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and miscellaneous signaling equipment. Knowledge of industry-standard test equipment.

Education and/or Experience:

• Five to seven years' experience in 2-way radio and wireless communication systems theory. Able to use computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.


• Associate degree or equivalent from a two-year college or vocational school in electronics and wireless system repair is preferred but not required.


• Experience in diagnostics, repair, maintenance, program wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers.


• Experienced with dispatch consoles, paging infrastructure, and trunked radio systems. Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.

Licenses, Certifications: An industry license (FCC, FICA or NARTE). A valid driver license and insurability in the state of employment. CET or NABER certification.