Front Desk Supervisor

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring efficient and effective guest service, and managing a team of Front Desk Agents. This role includes supervising the front desk staff, handling guest concerns, managing reservations, ensuring the smooth check-in/check-out process, and maintaining the front desk area's organization. The Front Desk Supervisor is also responsible for training, coaching, and motivating team members to deliver excellent customer service.

Key Responsibilities:

Team Supervision and Leadership: Supervise and lead the front desk team to ensure smooth operations and high standards of customer service. Train, mentor, and provide guidance to Front Desk Agents, ensuring they adhere to hotel policies and procedures. Conduct performance evaluations and provide feedback for staff development. Schedule shifts for front desk staff to ensure adequate coverage at all times, including evenings, weekends, and holidays. Address any staff issues, conflicts, or concerns in a professional manner, providing support and conflict resolution.
Guest Check-in and Check-out: Oversee the check-in and check-out processes to ensure smooth operations and minimal wait times for guests. Address guest complaints or issues promptly and effectively, ensuring guest satisfaction. Handle VIP guests, special requests, and ensure personalized service when necessary. Ensure accurate billing and payments during guest check-out, and resolve any discrepancies.
Reservation Management: Monitor room availability, process reservations, and ensure the front desk team handles bookings efficiently. Oversee the reservation system and ensure correct data entry, including room types, rates, and guest preferences. Manage room allocation and coordinate with housekeeping and maintenance to ensure rooms are ready for guest arrivals.
Guest Services and Communication: Greet guests upon arrival and ensure they receive a warm, welcoming experience. Handle phone calls and in-person inquiries regarding hotel amenities, services, local attractions, and event details. Assist in managing guest requests, such as transportation, restaurant reservations, and other concierge services. Resolve any issues or complaints, ensuring that guests are satisfied and that concerns are addressed efficiently.
Front Desk Operations and Efficiency: Ensure the front desk is organized and well-maintained at all times, creating a welcoming atmosphere for guests. Monitor guest traffic and ensure that peak check-in/check-out times are efficiently managed to minimize wait times. Review daily reports and ensure all tasks, such as check-in/check-out, reservations, and guest requests, are completed accurately and on time. Maintain and update the property management system (PMS) to track guest information and reservations.
Collaboration with Other Departments: Communicate effectively with housekeeping, maintenance, and other departments to ensure all guest requests are met promptly. Work with management to address operational issues, such as overbookings, room assignments, or special guest requirements. Ensure that front desk staff is fully informed of all hotel updates, promotions, or events that could impact guest experience.
Training and Development: Assist in the recruitment, onboarding, and training of new front desk staff. Conduct ongoing training sessions to ensure staff stays updated on procedures, guest service standards, and hotel policies. Provide feedback to team members to improve performance and maintain a positive work environment.
Administrative Duties: Maintain and review guest records, ensuring confidentiality and compliance with data protection policies. Prepare reports on daily operations, guest feedback, and any issues that may arise. Assist in managing inventory, ordering supplies for the front desk, and maintaining operational efficiency.

Requirements:

Qualifications:

High school diploma or equivalent (required).
Associate's or Bachelor's degree in Hospitality, Business, or a related field (preferred).

Experience:

Previous experience in a hotel front desk or guest services role (required).
At least 1-2 years of supervisory or leadership experience in a hospitality setting (preferred).
Proficiency with hotel property management systems (PMS) and point-of-sale (POS) systems.
Experience with managing guest complaints and conflict resolution.

Skills:

Strong leadership and interpersonal skills with the ability to manage and motivate a team.
Excellent communication and customer service skills, both verbal and written.
High attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
Strong problem-solving skills and the ability to remain calm and professional under pressure.
Ability to work independently and as part of a team.
Knowledge of local attractions and services to assist guests with recommendations.

Physical Requirements:

Ability to stand for long periods and work in a fast-paced environment.
Ability to lift and carry items such as luggage or supplies up to 25 pounds.
Ability to work evenings, weekends, and holidays based on hotel needs.

Work Environment:

Shifts may include evenings, weekends, and holidays.
The position will involve working in a high-energy environment with frequent guest interactions.

Compensation:

Competitive pay, based on experience.
Possible benefits package, including health insurance, paid time off, and other employee perks.

The Front Desk Supervisor plays a crucial role in maintaining high standards of guest service, managing front desk operations, and leading a team to ensure smooth and efficient hotel operations. Successful candidates should have excellent leadership skills, a strong commitment to customer service, and the ability to handle multiple tasks while maintaining professionalism and a positive atmosphere.

Disclosure Statement: No one job description, for any one position, can possibly encompass all responsibilities, which may be requested. The above job description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than \"at will\" employment relationship.

","

Front Desk Supervisor

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring effi...","Front Desk Supervisor - Centennial Plaza",[88],["B","3521874281"],"Work at Centennial Plaza","17 hours ago","/jobs/3521874281-front-desk-supervisor-centennial-plaza","Gulfport, MS, United States","/jobs?keyword=Centennial+Plaza","/jobs?location=Gulfport%2C+MS%2C+United+States","/jobs?keyword=Front+Desk+Supervisor+-+Centennial+Plaza",{"_64":65,"_66":89,"_68":90,"_70":91,"_72":92},"Gulfport","Gulfport, MS, United States, 39507","MS","39507",["D",1777392000000],"ORTHOPAEDIC & NEUROSURGERY SPECIALISTS P.C.","Front Desk Specialist

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital, and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts.
Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.
The Front Desk Specialist is responsible for maximizing daily patient and clinical services by greeting, registering, and checking out patients in a friendly and efficient manner. The Receptionist also directs vendors and visitors as needed to proper contacts.
Responsibilities/Duties:
Greet patients in a prompt, courteous, and helpful manner.
Accurately and expeditiously register and update patients' demographic information.
Verify insurance eligibility and benefits and document appropriately.
Obtain and document referrals.
Ability to triage patients and appropriately schedule them.
Notify patients of and collect on copays and past due balances.
Check out procedures including scheduling future appointments and outside testing.
Other duties as assigned.
Qualifications:
High School Graduate or equivalent
Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
Experience with Microsoft Office (Word, Excel, and PowerPoint).
Discretion to work with confidential information.
Knowledge of HIPAA Regulations
Pertinent job-related experience and Medical Terminology
Bilingual Spanish or Portuguese a plus
We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as \"protected characteristics\").
","Front Desk Specialist

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capit...","Front Desk Specialist",[106],["B","3521989924"],"Work at ORTHOPAEDIC & NEUROSURGERY SPECIALISTS P.C.","/jobs/3521989924-front-desk-specialist","Wakefield, RI, United States","/jobs?keyword=ORTHOPAEDIC+%26+NEUROSURGERY+SPECIALISTS+P.C.","/jobs?location=Wakefield%2C+RI%2C+United+States","/jobs?keyword=Front+Desk+Specialist",{"_64":65,"_66":107,"_68":108,"_70":109,"_72":110},"Wakefield","Wakefield, RI, United States, 02880","RI","02880",["D",1777377600000],"Rhode Island Primary Care Physicians Corporation","The Opportunity
The Office Manager oversees all administrative operations for a single clinic location within the Rhode Island Primary Care Medical Group. This role ensures efficient front‑ and back‑office operations, delivers exceptional patient experience, and supports seamless day‑to‑day clinic functions. The Office Manager manages staff, workflows, and administrative systems to promote consistency, efficiency, and high‑quality care delivery while complying with all RIPCMG policies, procedures, and regulatory requirements.

Responsibilities

Front Office Management

Supervise front desk staff (receptionists, schedulers, patient service representatives)

Manage patient scheduling, appointment reminders, check‑in/check‑out processes, and phone systems

Ensure excellent customer service and patient satisfaction

Handle patient complaints and service recovery

Back Office Coordination

Oversee medical records, billing, and insurance verification processes

Coordinate with back‑office staff on claims, authorizations, and follow‑ups

Ensure accurate documentation and compliance with HIPAA regulations

Manage patient communications (results)

Staff Management

Maintain staffing schedules to support smooth daily workflows and high‑quality patient care

Oversee periodic staff performance evaluations, including progress on competencies, goals, training courses, and other key staff development initiatives

Foster a team culture that reflects respect, accountability, and continuous improvement

Operations & Workflow

Optimize office workflows and processes for efficiency

Maintain office equipment, supplies, and inventory

Coordinate facility maintenance and vendor relationships

Implement office policies and procedures in collaboration with Rhode Island Primary Care Medical Group

Patient Experience & Quality Care

Promote a welcoming and supportive environment that prioritizes patient access, communication, and satisfaction

Ensure patients receive timely, respectful, and coordinated care

Manage patient experience, dispute resolution, and non‑clinical patient correspondence

Collaborate with the Quality and Performance team to improve satisfaction scores

Collaborate with clinical staff to meet quality metrics in line with RIPCPC and value‑based care initiatives

Promote patient engagement tools such as patient portals and preventive care outreach

Financial Management

Monitor office budget and control costs

Manage petty cash and office expenses

Process payroll for administrative staff

Track key performance metrics (collections, no‑shows, productivity)

Ensure compliance with HIPAA, OSHA, state, and federal regulations

Prepare for audits and inspections, including those related to payer contracts

Maintain accurate and confidential patient and personnel records

Maintain provider credentialing with payors

Ensure full compliance with all contractual obligations established by the payors under the Sub‑Capitation Agreements

Quality & Population Health

Collaborate with RIPCPC's Quality and Performance Specialist team to implement care gap closure QI initiatives, chronic disease management, and preventive care workflows

Monitor performance on quality metrics, including HEDIS and ACO measures

Technology & Reporting

Optimize use of Electronic Health Records (EHR) and practice management systems

Participate in training and act as a practice super‑user for technology platforms supported by RIPCPC

Run and interpret performance and quality reports

Implement workflow enhancements to meet data reporting and quality benchmarks

Qualifications

Bachelor's degree in healthcare administration, business, nursing, or related field required

Exceptional written, oral, interpersonal, and presentation skills necessary to communicate with all levels of staff, physicians, clinical and administrative teams, patients, visitors, and outside services

Strong team orientation and willingness to work collaboratively

Strong organizational skills

Familiarity with healthcare concepts, practices, and procedures

Familiarity and comfort working with physicians and clinical support staff

2 or more years of experience in a supervisory/practice management role within a clinical setting

Passion for mentoring, working collaboratively, team development, and creating an unmatched patient experience

Problem‑solving mindset, orientation, eagerness to identify gaps and opportunities and implement practical solutions

Track record of judgment skills and maturity

Authorization to work in the United States

Skills and Competencies

Strong leadership and organizational skills with the ability to manage change effectively

Excellent interpersonal and communication skills to work with patients, staff, physicians, and RIPCPC teams

Familiarity with value‑based care programs including BCBS and other payer incentive models

Demonstrated knowledge of contractual agreements under BCBSRI Sub‑Capitation programs

Proficiency with EHR systems and Microsoft Office (Excel, Outlook, Teams, Word)

Ability to analyze reports and translate data into operational improvements

Benefits

Medical, dental, and vision coverage

Life insurance – company‑paid basic life insurance and voluntary supplemental policies

Company‑paid Health Reimbursement Arrangement that reduces employee responsibility for medical plan deductible

Voluntary accident insurance

401(k) eligibility at 1 year of employment; immediate vesting of company match once eligible

Paid time off

Paid holidays

Work‑life balance typical of a primary care office setting

Physical Demands

Occasional travel to RIPCPC headquarters in Cranston, RI or other network meetings may be required

Standard business hours with occasional extended hours based on practice needs

Prolonged periods sitting at a desk and using a computer

Able to sit, stand, walk for long periods of time

Must be able to lift 15 pounds at times

Compensation
Salary range: $55,000—$70,000 USD

Rhode Island Primary Care Physician's Corporation (RIPCPC) is an equal‑opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

#J-18808-Ljbffr
","The Opportunity
The Office Manager oversees all administrative operations for a single clinic location within the Rhode Island Primary Care Med...","Office Manager - Primary Care",[124],["B","3522823012"],"Work at Rhode Island Primary Care Physicians Corporation","/jobs/3522823012-office-manager-primary-care","Cranston, RI, United States","/jobs?keyword=Rhode+Island+Primary+Care+Physicians+Corporation","/jobs?location=Cranston%2C+RI%2C+United+States","/jobs?keyword=Office+Manager+-+Primary+Care",{"_64":65,"_66":125,"_68":126,"_70":109,"_72":127},"Cranston","Cranston, RI, United States, 02910","02910",["D",1777348800000],"Crossroads Rhode Island","Position:

Front Desk Reception

Reports to:

Front Desk Supervisor

Purpose of Position:

Receives all incoming calls to the Crossroads main telephone number. Assists callers and directs calls to the appropriate departments or individual. Monitors completion of intake paperwork and completeness of entries into the Homeless Management Information System and completes administrative tasks as assigned.

Available openings:

Part-time

7am-3pm Saturday & Sunday

Duties and Responsibilities:
Advocates for the mission of the organization and promotes and upholds the agency's values.
Greets donors and other visitors with a customer service focus and directs them to the appropriate department/follows up on requests.
Answers calls on the main Crossroads telephone line.
Provides basic information regarding services available from Crossroads and other community agencies to callers and walk-ins
Research information and make referrals to other community agencies.
Timely completion of all related documentation and paperwork.
Input client and program data into online database.
Provide coverage for Front Desk daily.
Monitors and places orders for office supplies in Adult Services.
Complete other administrative tasks as needed.
Other duties as assigned.
Requirements

Experience and Education:

High School diploma or GED required.
Minimum of 2 years' experience in a related position or field.
Strong customer services skills.
Demonstrated problem solving ability.
Demonstrated ability to work well with diverse groups of people.
Demonstrated sensitivity to people experiencing crisis.
Ability to work well with other professional groups and community agencies.
Strong computer skills including experience with Microsoft Office and with data entry.
Physical demands and work environment:

The physical demands and work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening
Work environment: An environment of high stress and fast pace. The noise level is often moderate to loud. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery

Equal Opportunity Employer

Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace

Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor's Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/

Salary Description

$18.00 per hour
","Position:

Front Desk Reception

Reports to:

Front Desk Supervisor

Purpose of Position:

Receives all inc...","Front Desk Reception",[141],["B","3523034441"],"Work at Crossroads Rhode Island","/jobs/3523034441-front-desk-reception","Providence, RI, United States","/jobs?keyword=Crossroads+Rhode+Island","/jobs?location=Providence%2C+RI%2C+United+States","/jobs?keyword=Front+Desk+Reception",{"_64":65,"_66":142,"_68":143,"_70":109,"_72":144},"Providence","Providence, RI, United States, 02912","02912",8752,"name","Newsday Media Group","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg",["B","3522016984"],["D",1777392000000],"indexedAt","Front Desk Lead","Advocates for the mission of the organization and promotes the vision and direction of the agencys values. Working with Front Desk supervisor oversees evening staff to support individuals who are homeless and unsheltered through assessment and refer Front Desk, Lead, Staff, Mental Health, Skills, Business Services, Supervisor
","descriptionText","Front Desk Lead Crossroads Rhode Island Advocates for the mission of the organization and promotes the vision and direction of the agencys values. Working with Front Desk supervisor oversees evening staff to support individuals who are homeless and unsheltered through assessment and refer Front Desk, Lead, Staff, Mental Health, Skills, Business Services, Supervisor","Advocates for the mission of the organization and promotes the vision and direction of the agencys values. 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