CSR Customer Service Representative 2nd Shift
Gas Express LLC, Little Rock, AR, United States
Customer Service Representative
Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
Provide excellent customer service skills in all interactions
Ensure all cash handling policies are followed explicitly
Restock all store items as directed by Store Manager or customer needs
Plus sell to every customer, regardless of what they purchase
Perform all duties related to serving our customers
Provide training assistance to new CSR's
Provide prompt, courteous customer service and resolve customer issues on shift
Submits to the Store Manager for approval, a grocery order for their assigned sections or categories
Front and face all product to create a visually attractive display for our customers
Review, complete and suggest changes to all build-to's
Provide feedback for the fast food service area of the store
Complete reports assigned by the Store Manager
Accept applications to be considered for employment
Follow company procedures when working with vendors including checking in order and verifying quantities
Adhere to all company policies and procedures
Prepare and finalize shift close-out reports
Inspect store facilities/equipment for safety, cleanliness and proper working order
Complete all price changes and promotional price changes
Document and report a safety incident or injury
Document and report a maintenance request
The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed
Requirements
Minimum Qualifications and Prerequisites
High School diploma or GED preferred
Outstanding customer service skills
Have reliable transportation and can arrive at the store on time
Has a positive attitude and promotes the company and is a team player
Must have basic computer skills
Must be well organized and manages time well
Possess good people interaction skills
Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times
Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
Provide excellent customer service skills in all interactions
Ensure all cash handling policies are followed explicitly
Restock all store items as directed by Store Manager or customer needs
Plus sell to every customer, regardless of what they purchase
Perform all duties related to serving our customers
Provide training assistance to new CSR's
Provide prompt, courteous customer service and resolve customer issues on shift
Submits to the Store Manager for approval, a grocery order for their assigned sections or categories
Front and face all product to create a visually attractive display for our customers
Review, complete and suggest changes to all build-to's
Provide feedback for the fast food service area of the store
Complete reports assigned by the Store Manager
Accept applications to be considered for employment
Follow company procedures when working with vendors including checking in order and verifying quantities
Adhere to all company policies and procedures
Prepare and finalize shift close-out reports
Inspect store facilities/equipment for safety, cleanliness and proper working order
Complete all price changes and promotional price changes
Document and report a safety incident or injury
Document and report a maintenance request
The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed
Requirements
Minimum Qualifications and Prerequisites
High School diploma or GED preferred
Outstanding customer service skills
Have reliable transportation and can arrive at the store on time
Has a positive attitude and promotes the company and is a team player
Must have basic computer skills
Must be well organized and manages time well
Possess good people interaction skills
Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times