Customer Service Agent
Surf Air Mobility, Memphis, TN, United States
Airport Customer Service Agent Customer Service & Ramp
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.
Key Responsibilities
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Calculating Weight/Balance and assigning seats in the plane accordingly.
Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After additional training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Great customer service attitude and a willingness to "find a way" as opposed to "I can't," where applicable.
Any other duties as assigned
Requirements Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company's Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
Qualifications Education:
High school diploma or equivalent
Miscellaneous Requirements:
Valid driver's license and reliable transportation
Computer skills ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10-year background check and pre-employment drug screen
At least 21 years of age
Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience:
Prefer at least 1 year of prior customer service experience
Mental Requirements:
Level 2 Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Physical requirements:
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position.
Benefits:
Competitive Salary: Attractive compensation package based on experience.
Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
Retirement Plans: Employees can enroll in our company's 401(k) plan.
Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
Shift Availability: Sunday - Monday, Thursday - Friday
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.
Key Responsibilities
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Calculating Weight/Balance and assigning seats in the plane accordingly.
Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After additional training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Great customer service attitude and a willingness to "find a way" as opposed to "I can't," where applicable.
Any other duties as assigned
Requirements Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company's Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
Qualifications Education:
High school diploma or equivalent
Miscellaneous Requirements:
Valid driver's license and reliable transportation
Computer skills ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10-year background check and pre-employment drug screen
At least 21 years of age
Authorized to work in the U.S. per the Immigration Act of 1986
Work Experience:
Prefer at least 1 year of prior customer service experience
Mental Requirements:
Level 2 Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Physical requirements:
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position.
Benefits:
Competitive Salary: Attractive compensation package based on experience.
Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
Retirement Plans: Employees can enroll in our company's 401(k) plan.
Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
Shift Availability: Sunday - Monday, Thursday - Friday