Security Communications Center Specialist
SOC LLC, Houston, TX, United States
About Day & Zimmermann
No matter the mission, SOC delivers! We provide a full suite of integrated solutions that support security and protection needs in high‑threat environments across the globe. Our reputation as a responsive, agile and trusted partner precedes us. Still not convinced? We’re trusted by the U.S. Government and other commercial clients to detect and deter the full spectrum of threats in support of national security interests. As a Day & Zimmermann company, we have the strength to achieve mission objectives in any corner of the world. Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://www.soc-usa.com/about-us
Position Overview
We're looking for an experienced Security Communications Center Specialist to join our SOC National Intelligence Division team. The SCC Specialist supports the 24/7 communications center, dispatch, and real‑time monitoring services in support of secure government facilities. Duties include receiving, processing, and routing emergency and non‑emergency calls; monitoring cameras, alarms, and access control systems; coordinating responses with officers and first responders; and maintaining accurate communications and incident records. The position requires an active TS/SCI clearance. A CI Polygraph is acceptable pending receipt of a full‑scope polygraph, consistent with contract requirements and government approval. U.S. or naturalized citizenship is required. This position is contingent upon contract award and is located at Kunia/Wahiawa, Hawaii.
As the Security Communications Center Specialist, here’s the work you’ll do:
Monitor and operate security communication systems, including cameras, alarm panels, access control systems, and electronic surveillance tools; identify and report security anomalies in real time.
Receive, process, and dispatch emergency and non‑emergency calls, relaying accurate, time‑sensitive information to police, fire, medical, and security personnel in accordance with established dispatch protocols.
Respond to and coordinate alarm events (burglary, trespass, unauthorized entry, life safety), track officer deployment, and provide continuous situational updates until incident resolution.
Manage radio communications, monitor officer status, respond to requests for assistance, and escalation critical transmissions following site procedures.
Maintain detailed incident, alarm, and dispatch records, including call times, officer arrival, system activations, notifications, and resolution details in government‑approved systems.
Support overall Communications Center operations by conducting alarm resets, performing routine system checks, issuing emergency notifications, assisting team members, and completing required training and recertification.
This role is for you if you have these skills:
Ability to receive, relay, and prioritize time‑sensitive information accurately under pressure.
Strong situational awareness and ability to monitor multiple communication channels, alarms, and surveillance systems simultaneously.
Competence in using radio systems, CAD/dispatch software, alarm systems, and electronic monitoring platforms.
Ability to remain calm and make sound, timely decisions during emergency situations.
Excellent verbal communication and customer‑service skills when interacting with officers, first responders, and facility personnel.
Ability to stand for extended periods, lift 25 lbs., and meet government vision/hearing and physical fitness requirements.
Capacity to follow detailed procedures and maintain accurate, real‑time documentation.
And if you have these qualifications:
High School Diploma or GED required.
Active TS/SCI clearance with Polygraph; CI Poly acceptable with CCA approval pending full‑scope polygraph, consistent with contract requirements. Must maintain eligibility.
Experience in security operations, emergency dispatch, monitoring, or communications in a government, military, or cleared environment.
Government‑approved SCC training, including dispatch procedures, alarm monitoring, communication protocols, and security modules; annual recertification required.
Valid state‑issued ID or driver’s license, 18+ years of age.
In compliance with this state’s pay transparency laws, the hourly pay range for this role is $23.37 – $33.00. This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
We care about our employees, and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical, Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is an Equal Opportunity Employer, M/F/D/V. Diversity, and Inclusion & Equal Employment Opportunity: Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over 110 years of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com.
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No matter the mission, SOC delivers! We provide a full suite of integrated solutions that support security and protection needs in high‑threat environments across the globe. Our reputation as a responsive, agile and trusted partner precedes us. Still not convinced? We’re trusted by the U.S. Government and other commercial clients to detect and deter the full spectrum of threats in support of national security interests. As a Day & Zimmermann company, we have the strength to achieve mission objectives in any corner of the world. Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! https://www.soc-usa.com/about-us
Position Overview
We're looking for an experienced Security Communications Center Specialist to join our SOC National Intelligence Division team. The SCC Specialist supports the 24/7 communications center, dispatch, and real‑time monitoring services in support of secure government facilities. Duties include receiving, processing, and routing emergency and non‑emergency calls; monitoring cameras, alarms, and access control systems; coordinating responses with officers and first responders; and maintaining accurate communications and incident records. The position requires an active TS/SCI clearance. A CI Polygraph is acceptable pending receipt of a full‑scope polygraph, consistent with contract requirements and government approval. U.S. or naturalized citizenship is required. This position is contingent upon contract award and is located at Kunia/Wahiawa, Hawaii.
As the Security Communications Center Specialist, here’s the work you’ll do:
Monitor and operate security communication systems, including cameras, alarm panels, access control systems, and electronic surveillance tools; identify and report security anomalies in real time.
Receive, process, and dispatch emergency and non‑emergency calls, relaying accurate, time‑sensitive information to police, fire, medical, and security personnel in accordance with established dispatch protocols.
Respond to and coordinate alarm events (burglary, trespass, unauthorized entry, life safety), track officer deployment, and provide continuous situational updates until incident resolution.
Manage radio communications, monitor officer status, respond to requests for assistance, and escalation critical transmissions following site procedures.
Maintain detailed incident, alarm, and dispatch records, including call times, officer arrival, system activations, notifications, and resolution details in government‑approved systems.
Support overall Communications Center operations by conducting alarm resets, performing routine system checks, issuing emergency notifications, assisting team members, and completing required training and recertification.
This role is for you if you have these skills:
Ability to receive, relay, and prioritize time‑sensitive information accurately under pressure.
Strong situational awareness and ability to monitor multiple communication channels, alarms, and surveillance systems simultaneously.
Competence in using radio systems, CAD/dispatch software, alarm systems, and electronic monitoring platforms.
Ability to remain calm and make sound, timely decisions during emergency situations.
Excellent verbal communication and customer‑service skills when interacting with officers, first responders, and facility personnel.
Ability to stand for extended periods, lift 25 lbs., and meet government vision/hearing and physical fitness requirements.
Capacity to follow detailed procedures and maintain accurate, real‑time documentation.
And if you have these qualifications:
High School Diploma or GED required.
Active TS/SCI clearance with Polygraph; CI Poly acceptable with CCA approval pending full‑scope polygraph, consistent with contract requirements. Must maintain eligibility.
Experience in security operations, emergency dispatch, monitoring, or communications in a government, military, or cleared environment.
Government‑approved SCC training, including dispatch procedures, alarm monitoring, communication protocols, and security modules; annual recertification required.
Valid state‑issued ID or driver’s license, 18+ years of age.
In compliance with this state’s pay transparency laws, the hourly pay range for this role is $23.37 – $33.00. This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).
We care about our employees, and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical, Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!
Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is an Equal Opportunity Employer, M/F/D/V. Diversity, and Inclusion & Equal Employment Opportunity: Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over 110 years of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com.
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