Technical Program Manager, Marketing Operations
Morningstar, Chicago, IL, United States
About The Role
Morningstar’s Global Marketing Operations team is hiring a Technical Program Manager to lead large, complex, cross‑functional programs across marketing technology, data, AI, workflow automation, and go‑to‑market operations. This is a highly visible role that connects strategy, systems, and execution, ensuring teams move faster, collaborate smarter, and deliver measurable business impact across the full buyer journey.
You will run our marketing operations program portfolio, mature our operating model, accelerate AI adoption, and align marketing and sales workflows to support a unified, insight‑driven funnel.
What You’ll Do
Program & Portfolio Leadership
Lead end‑to‑end planning, execution, and delivery of complex technology, data, and AI programs that support growth marketing and global operations
Own the MKOPs portfolio projects in Asana: streamline intake, automate workflows, optimize templates, and maintain dashboards that keep priorities and risks visible
Establish program structure, scope, milestones, KPIs, and stakeholder forums that drive clarity and accountability
Facilitate ongoing portfolio, roadmap, and executive status reviews to maintain alignment and unblock teams
Marketing + Sales Alignment (Funnel, Workflow, Data)
Drive cross‑functional programs that strengthen alignment between marketing and sales, including lifecycle definitions, routing logic, qualification criteria, lead scoring, and opportunity metadata
Ensure system, workflow, and AI enhancements support shared funnel KPIs, improved handoffs, and consistent reporting across teams
Translate joint marketing–sales requirements into CRM, automation, data model, and workflow changes that support faster follow‑up and more reliable performance insights
Operating Model, Governance & Change Management
Establish light, scalable governance for AI, data, and martech initiatives, including decision frameworks, RACI, standards, and human‑in‑the‑loop checkpoints
Mature MKOPs portfolio project intake, prioritization, and allocation processes to ensure predictable planning across BU work and platform work
Lead cross‑team decision‑making to resolve upstream and downstream blockers related to data, workflow, and system ownership
Develop documentation, training, and adoption plans that ensure new capabilities land successfully and consistently across global teams
Measurement & Performance Tracking
Define program KPIs and build scorecards that connect technology and AI investments to funnel outcomes, efficiency improvements, and execution quality
Publish executive‑ready updates that provide transparent visibility into progress, risks, decisions, and business impact
Vendor & Budget Stewardship
Support build‑vs‑buy decisions for martech and AI capabilities
Manage vendor evaluations, renewals, QBRs, license optimization, and value realization
Track program budgets, forecasts, and utilization in partnership with Finance and Procurement
What You’ll Bring
5-8+ years in Technical Program Management, Product Management, or similar technical leadership roles in marketing, technology, or data‑oriented organizations
Demonstrated success leading complex, cross‑functional programs that deliver scalable martech, data, or AI solutions from concept through adoption
Deep understanding of marketing technology ecosystems (CRM, CDP, MA, personalization, analytics, AI/ML) and ability to translate business strategy into technical requirements
Hands‑on experience managing workflows, automations, dashboards, and portfolio structures in Asana (strongly preferred)
Strong communication, stakeholder management, and executive influencing skills across technical and non‑technical audiences
Excellent analytical and problem‑solving capabilities; comfortable interpreting data to inform decisions and evaluate pilots
Proven ability to drive change management, adoption, and behavior change across large, distributed teams
Highly organized, detail‑oriented, and comfortable managing multiple programs in fast‑paced environments
Why This Role Matters
This role is at the center of how Morningstar marketing evolves, connecting strategy, systems, data, and people to accelerate growth, improve alignment with sales, scale execution, and build a smarter, AI‑enabled marketing operating system.
Compensation And Benefits
Financial Health
100% 401k match up to 6% of salary
Stock Ownership Potential
Company provided life insurance - 1x salary + commission
Physical Health
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Emotional Health
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Leave
Adoption Assistance
Leadership Coaching & Formal Mentorship Opportunities
Annual Flex Stipend - $1000 annually to cover personal education & well‑being expenses
Tuition Reimbursement
Social Health
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups
Total Cash Compensation Range
$121,400.00 - 218,525.00 USD Annual
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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Morningstar’s Global Marketing Operations team is hiring a Technical Program Manager to lead large, complex, cross‑functional programs across marketing technology, data, AI, workflow automation, and go‑to‑market operations. This is a highly visible role that connects strategy, systems, and execution, ensuring teams move faster, collaborate smarter, and deliver measurable business impact across the full buyer journey.
You will run our marketing operations program portfolio, mature our operating model, accelerate AI adoption, and align marketing and sales workflows to support a unified, insight‑driven funnel.
What You’ll Do
Program & Portfolio Leadership
Lead end‑to‑end planning, execution, and delivery of complex technology, data, and AI programs that support growth marketing and global operations
Own the MKOPs portfolio projects in Asana: streamline intake, automate workflows, optimize templates, and maintain dashboards that keep priorities and risks visible
Establish program structure, scope, milestones, KPIs, and stakeholder forums that drive clarity and accountability
Facilitate ongoing portfolio, roadmap, and executive status reviews to maintain alignment and unblock teams
Marketing + Sales Alignment (Funnel, Workflow, Data)
Drive cross‑functional programs that strengthen alignment between marketing and sales, including lifecycle definitions, routing logic, qualification criteria, lead scoring, and opportunity metadata
Ensure system, workflow, and AI enhancements support shared funnel KPIs, improved handoffs, and consistent reporting across teams
Translate joint marketing–sales requirements into CRM, automation, data model, and workflow changes that support faster follow‑up and more reliable performance insights
Operating Model, Governance & Change Management
Establish light, scalable governance for AI, data, and martech initiatives, including decision frameworks, RACI, standards, and human‑in‑the‑loop checkpoints
Mature MKOPs portfolio project intake, prioritization, and allocation processes to ensure predictable planning across BU work and platform work
Lead cross‑team decision‑making to resolve upstream and downstream blockers related to data, workflow, and system ownership
Develop documentation, training, and adoption plans that ensure new capabilities land successfully and consistently across global teams
Measurement & Performance Tracking
Define program KPIs and build scorecards that connect technology and AI investments to funnel outcomes, efficiency improvements, and execution quality
Publish executive‑ready updates that provide transparent visibility into progress, risks, decisions, and business impact
Vendor & Budget Stewardship
Support build‑vs‑buy decisions for martech and AI capabilities
Manage vendor evaluations, renewals, QBRs, license optimization, and value realization
Track program budgets, forecasts, and utilization in partnership with Finance and Procurement
What You’ll Bring
5-8+ years in Technical Program Management, Product Management, or similar technical leadership roles in marketing, technology, or data‑oriented organizations
Demonstrated success leading complex, cross‑functional programs that deliver scalable martech, data, or AI solutions from concept through adoption
Deep understanding of marketing technology ecosystems (CRM, CDP, MA, personalization, analytics, AI/ML) and ability to translate business strategy into technical requirements
Hands‑on experience managing workflows, automations, dashboards, and portfolio structures in Asana (strongly preferred)
Strong communication, stakeholder management, and executive influencing skills across technical and non‑technical audiences
Excellent analytical and problem‑solving capabilities; comfortable interpreting data to inform decisions and evaluate pilots
Proven ability to drive change management, adoption, and behavior change across large, distributed teams
Highly organized, detail‑oriented, and comfortable managing multiple programs in fast‑paced environments
Why This Role Matters
This role is at the center of how Morningstar marketing evolves, connecting strategy, systems, data, and people to accelerate growth, improve alignment with sales, scale execution, and build a smarter, AI‑enabled marketing operating system.
Compensation And Benefits
Financial Health
100% 401k match up to 6% of salary
Stock Ownership Potential
Company provided life insurance - 1x salary + commission
Physical Health
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Emotional Health
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Leave
Adoption Assistance
Leadership Coaching & Formal Mentorship Opportunities
Annual Flex Stipend - $1000 annually to cover personal education & well‑being expenses
Tuition Reimbursement
Social Health
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups
Total Cash Compensation Range
$121,400.00 - 218,525.00 USD Annual
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
#J-18808-Ljbffr