
Member Experience Talent Development Specialist I
FirstLight Federal Credit Union, El Paso, TX, United States
Duration: Full Time
Overview
Job Description
The Member Experience Talent Development Specialist (ME2TDS) delivers impactful, highquality training that empowers employees to consistently provide exceptional member experiences aligned with the Credit Union's mission, vision, and core values. This role builds employee confidence and proficiency across member service, products and services, lending, systems, compliance, and consultative selling through effective onboarding, ongoing development, and performance validation. By designing, delivering, and evaluating training using a variety of instructional methods, the ME2TDS prepares employees to serve as trusted advisors while supporting career growth and advancing the Credit Union's strategic goal of improving members' financial wellbeing.
Job Qualifications
EDUCATION/CERTIFICATION:
Associate degree in a related field or a minimum of two (2) years of equivalent related experience.
REQUIRED EXPERIENCE:
Two (2) years of experience in training, education, or employee development, to include:
One (1) year of experience providing on-the-job training for Member Experience, and/or:
One (1) year of experience in lending-related functions.