Customer Support Engineer
Superpowered (YC W21), San Francisco, CA, United States
Overview
Join to apply for the
Customer Support Engineer
role at
Superpowered (YC W21) . Location:
San Francisco, CA .
Responsibilities
Bridge between customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction.
Resolve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
Resolve customer support tickets across Slack, email, and Discord.
Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.
Qualifications
2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1
Quicker learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value
Self-starter: You take initiative to get things done and figure out what's the highest value thing to do
Must have prior experience working with LLMs.
Bonus: Previous technical founder of a B2B SaaS company
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
#J-18808-Ljbffr
Join to apply for the
Customer Support Engineer
role at
Superpowered (YC W21) . Location:
San Francisco, CA .
Responsibilities
Bridge between customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction.
Resolve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
Resolve customer support tickets across Slack, email, and Discord.
Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.
Qualifications
2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1
Quicker learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value
Self-starter: You take initiative to get things done and figure out what's the highest value thing to do
Must have prior experience working with LLMs.
Bonus: Previous technical founder of a B2B SaaS company
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
#J-18808-Ljbffr