Emergency Communications Officer I
Cobb County Government, Marietta, GA, United States
Position Information
E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. This expanding career field is ideal for a person with good communication and multi‑tasking skills and the ability to work under stressful conditions.
Responsibilities
Answer and process incoming emergency and non‑emergency voice and Telecommunication Device for the Deaf (TDD) calls by determining the nature of the call, entering information into the Computer Aided Dispatch (CAD) System, and advising supervisors of priority calls.
Provide lifesaving and pre‑arrival instructions to callers in emergency medical situations, remaining available while units are en route and checking medical status.
Forward information to appropriate emergency response units or agencies, processing requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assisting the public with requests.
Utilize computer to enter and retrieve data, sort and file records, and assist callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
Identify incorrect or outdated information contained in the CAD, completing update forms and submitting them to supervision for verification.
Testify in court as the owner of a voice or 911 recording or as a witness to a call that was received.
Dispatch appropriate agency personnel to scene through use of radio and CAD system, coordinating multi‑unit and multi‑jurisdictional response calls, maintaining awareness of available units, providing information and instructions to units, and assisting in the coordination of correct response.
Perform other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by one year of work experience that demonstrates steady employment in any field, or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities.
Must pass the CritiCall 911 exam and be at least 18 years old at the time of hire.
Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.
Physical Abilities
Tasks require the ability to exert moderate, though not constant, physical effort typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing. May involve lifting, carrying, pushing, and/or pulling objects and materials of moderate weight (12–20 pounds).
Sensory Requirements
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County is an equal opportunity employer. Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.
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E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. This expanding career field is ideal for a person with good communication and multi‑tasking skills and the ability to work under stressful conditions.
Responsibilities
Answer and process incoming emergency and non‑emergency voice and Telecommunication Device for the Deaf (TDD) calls by determining the nature of the call, entering information into the Computer Aided Dispatch (CAD) System, and advising supervisors of priority calls.
Provide lifesaving and pre‑arrival instructions to callers in emergency medical situations, remaining available while units are en route and checking medical status.
Forward information to appropriate emergency response units or agencies, processing requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assisting the public with requests.
Utilize computer to enter and retrieve data, sort and file records, and assist callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
Identify incorrect or outdated information contained in the CAD, completing update forms and submitting them to supervision for verification.
Testify in court as the owner of a voice or 911 recording or as a witness to a call that was received.
Dispatch appropriate agency personnel to scene through use of radio and CAD system, coordinating multi‑unit and multi‑jurisdictional response calls, maintaining awareness of available units, providing information and instructions to units, and assisting in the coordination of correct response.
Perform other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by one year of work experience that demonstrates steady employment in any field, or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities.
Must pass the CritiCall 911 exam and be at least 18 years old at the time of hire.
Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.
Physical Abilities
Tasks require the ability to exert moderate, though not constant, physical effort typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing. May involve lifting, carrying, pushing, and/or pulling objects and materials of moderate weight (12–20 pounds).
Sensory Requirements
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County is an equal opportunity employer. Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.
#J-18808-Ljbffr