Product Manager/Sr Product Manager, Marketing Cloud
Salesforce, Indianapolis, IN, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Product
Job Details
About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Role Description
Leads the definition and documentation of the technical and architectural requirements for high‑touch customer engagements aimed at establishing reference‑able success stories. This role focuses on all Marketing Cloud (MC) use cases (B2C and B2B), serving as the deep technical validator and blueprint creator for successful deployments. You will work closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform, leading high‑scale customer implementations.
What You’ll Do
Lead complex, hands‑on, deep‑diving technical discovery sessions (often onsite) with customer engineering and architecture teams to fully map and document the current state and success‑driving future state of the Marketing Cloud implementation.
Translate successful customer architecture into formal, referenceable assets, including solution blueprints, data flow diagrams, technical integration maps, and governance frameworks.
Help harmonize and manage complex data integrations using the Salesforce D360 product.
Serve as the final technical gatekeeper for all success stories, validating the customer's technical metrics, feature utilization, integration approach, and adherence to security and scalability best practices.
Maintain a comprehensive, expert‑level understanding of all Marketing Cloud capabilities and its integration points across the broader technology ecosystem.
Synthesize successful reference architectures into repeatable frameworks and technical guides for internal Solution Engineering, Services, and Product teams, improving the efficiency of future deployments.
Present validated technical architectures and best practices to internal audiences, partners, and technical customer groups, establishing credibility and leading through technical influence.
Please note – candidates need direct hands‑on experience with Marketing Cloud products. You need to show direct experience implementing products within the Agentforce Marketing Portfolio (MCE, MCAE, Personalization, Marketing Intelligence, and D360/Data Cloud).
Requirements
7+ years of experience in Solution Architecture, Technical Consulting, or Principal‑level Solution Engineering within the enterprise software or SaaS industry.
3+ years of experience specifically focused on designing, implementing, or validating architectures involving Marketing Cloud portfolio products.
Expert‑level domain knowledge implementing and using products within the Marketing Cloud portfolio and D360.
Proven ability to create clear, authoritative technical documentation and architectural diagrams that can be utilized by internal technical teams and presented to external customer executives.
Expert‑level knowledge of data architecture, integration patterns (API, event‑driven), and security best practices within a multi‑cloud or hybrid environment.
Exceptional communication skills, capable of shifting seamlessly between detailed technical discussions with developers and high‑level architectural summaries for executives.
Demonstrated experience managing high‑stakes, customer‑facing technical engagements and driving alignment across complex stakeholder groups.
Willingness to travel (e.g., 20‑30%) for high‑touch customer engagements.
BS or MS in Computer Science, Engineering, or a related technical field.
Skills Desired
Achieved Architect‑level Certification in Marketing Cloud or an equivalent platform.
Experience with technical solutioning for both B2B and B2C use cases on a unified platform including MCE, MCAE, Personalization, Marketing Intelligence, and D360.
Proven ability to calculate and articulate the technical ROI of an architecture change (e.g., performance gains, cost savings, scalability improvements).
Experience in a product‑adjacent role, providing feedback to Product/Engineering based on observed deployment patterns in the field.
Benefits
Time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Compensation ranges for this role are $148,500–$260,100 annually (base only), with higher ranges in select San Francisco and New York City metropolitan areas.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via our Accommodations Request Form.
Equal Opportunity
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We evaluate candidates on the basis of merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classifications protected by law.
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Job Category
Product
Job Details
About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Role Description
Leads the definition and documentation of the technical and architectural requirements for high‑touch customer engagements aimed at establishing reference‑able success stories. This role focuses on all Marketing Cloud (MC) use cases (B2C and B2B), serving as the deep technical validator and blueprint creator for successful deployments. You will work closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform, leading high‑scale customer implementations.
What You’ll Do
Lead complex, hands‑on, deep‑diving technical discovery sessions (often onsite) with customer engineering and architecture teams to fully map and document the current state and success‑driving future state of the Marketing Cloud implementation.
Translate successful customer architecture into formal, referenceable assets, including solution blueprints, data flow diagrams, technical integration maps, and governance frameworks.
Help harmonize and manage complex data integrations using the Salesforce D360 product.
Serve as the final technical gatekeeper for all success stories, validating the customer's technical metrics, feature utilization, integration approach, and adherence to security and scalability best practices.
Maintain a comprehensive, expert‑level understanding of all Marketing Cloud capabilities and its integration points across the broader technology ecosystem.
Synthesize successful reference architectures into repeatable frameworks and technical guides for internal Solution Engineering, Services, and Product teams, improving the efficiency of future deployments.
Present validated technical architectures and best practices to internal audiences, partners, and technical customer groups, establishing credibility and leading through technical influence.
Please note – candidates need direct hands‑on experience with Marketing Cloud products. You need to show direct experience implementing products within the Agentforce Marketing Portfolio (MCE, MCAE, Personalization, Marketing Intelligence, and D360/Data Cloud).
Requirements
7+ years of experience in Solution Architecture, Technical Consulting, or Principal‑level Solution Engineering within the enterprise software or SaaS industry.
3+ years of experience specifically focused on designing, implementing, or validating architectures involving Marketing Cloud portfolio products.
Expert‑level domain knowledge implementing and using products within the Marketing Cloud portfolio and D360.
Proven ability to create clear, authoritative technical documentation and architectural diagrams that can be utilized by internal technical teams and presented to external customer executives.
Expert‑level knowledge of data architecture, integration patterns (API, event‑driven), and security best practices within a multi‑cloud or hybrid environment.
Exceptional communication skills, capable of shifting seamlessly between detailed technical discussions with developers and high‑level architectural summaries for executives.
Demonstrated experience managing high‑stakes, customer‑facing technical engagements and driving alignment across complex stakeholder groups.
Willingness to travel (e.g., 20‑30%) for high‑touch customer engagements.
BS or MS in Computer Science, Engineering, or a related technical field.
Skills Desired
Achieved Architect‑level Certification in Marketing Cloud or an equivalent platform.
Experience with technical solutioning for both B2B and B2C use cases on a unified platform including MCE, MCAE, Personalization, Marketing Intelligence, and D360.
Proven ability to calculate and articulate the technical ROI of an architecture change (e.g., performance gains, cost savings, scalability improvements).
Experience in a product‑adjacent role, providing feedback to Product/Engineering based on observed deployment patterns in the field.
Benefits
Time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Compensation ranges for this role are $148,500–$260,100 annually (base only), with higher ranges in select San Francisco and New York City metropolitan areas.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via our Accommodations Request Form.
Equal Opportunity
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We evaluate candidates on the basis of merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classifications protected by law.
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