Claims Automotive Team Manager - Total Loss Job at ACSC Management Services Inc

Claims Automotive Team Manager - Total LossJob Summary This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Job Duties Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives. Qualifications Bachelors Equivalent combination of education and experience Preferred 4-6 years Automotive Claims handling Required 1-3 years Supervisory Preferred Advanced organizational, planning and delegation skills critical. Advanced oral and written communication skills necessary. Advanced interpersonal skills essential. Ability to effectively lead change required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required Chartered Property Casualty Underwriter - Insurance Institute of America Preferred Travel Requirements Occasional travel to off-site business meetings or conferences. The starting pay range for this position is: $92,600.00 - $123,600.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

In Summary: Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws . The starting pay range for this position is: $92,600 - $123,600.00 . AAA is an Equal Opportunity Employer .

En Español: Claims Automotive Team Manager - Total LossJob Summary Esta posición de gestión sirve como un componente instrumental de las actividades diarias dentro de la unidad de reclamaciones. Las funciones principales incluyen coordinar, dirigir y supervisar las actividades de reclamos de un equipo (s). Entre sus responsabilidades clave se encuentran el liderazgo, apoyo y coaching para garantizar el cumplimiento de los requisitos regulatorios e estatutarios, así como las mejores prácticas técnicas y del servicio al cliente. Job Duties Review Reclaim files regularmente por calidad. Licenciatura de conducir válida, registro aceptable del Departamento de Vehículos Motorizados y seguro de responsabilidad mínima emitido por el Estado Requerido Subscriptor de Daños a la Propiedad Chartered - Insurance Institute of America Requirements de Viajes Preferentes Recursos para viajar ocasionalmente a reuniones comerciales o conferencias fuera del sitio. El rango inicial de pago para este puesto es: $92,600.00 - $123,600.00 Adicionalmente, para los puestos temporales, usted será elegible para participar en un programa de entretenimiento basado en el logro de nuestra organización comunitaria, equipo de pensiones y prestaciones personales 401 . Reunir y apoyar diferentes culturas, orígenes, personalidades y fortalezas crea un equipo capaz de brindar servicio legendario a nuestros miembros durante toda la vida. Cuando aceptamos nuestra diversidad ganamos. Todos nosotros! Con nuestro reconocimiento nacional de marca, larga reputación desde 1900, y membresía en constante crecimiento, buscamos profesionales orientados hacia la carrera y al servicio para unirse a nuestro equipo.