Customer Accounts Advisor Job at Aarons in San Patricio County

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron’s Brand and protect company assets Maintain a professional appearance Proficient computer skills C0298 - Aransas Pass *GN-L*Aransas Pass TX

In Summary: Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals . Strong multi-tasking, organizational, negotiation and persuasion skills are necessary . The Work Attainment and upkeep of customers’ accounts includes maintaining updated customer information in the store computer system .

En Español: Los asesores de cuentas de clientes de Aaron sirven como entrenadores para nuestros clientes, impulsan las cobranzas de pagos y la renovación del contrato de arrendamiento comprendiendo los beneficios del acuerdo de alquiler y asegurando que los clientes estén 100% satisfechos con el producto. Como asesor de cuenta de cliente, construirás relaciones con nuestros clientes por teléfono y cara a cara para ayudarles a acercarlos un paso más a la propiedad. Contacto directo con los clientes que no hayan renovado su contrato de arrendamiento, tanto en las visitas domiciliarias como por teléfono Vender a los clientes los beneficios del pago oportuno de la renovación del contrato de alquiler Ayudar al Gerente de Cuenta del Cliente en establecer y lograr objetivos diarios, semanales y mensuales de ingresos y renovación Asistir con devoluciones de mercancías y entregas de huéspedes según lo indique la administración Limpiar y certificar la mercancía en el Centro de Aseguramiento de Calidad para todos los artículos devueltos personalmente Completa y mantenida hoja semanal de mantenimiento del vehículo y hojas de ruta Diariamente Cargar, asegurar y proteger el producto en un vehículo de empresa Operar seguros vehículos de la compañía Ayuda al equipo de ventas cuando sea necesario Cualquier tarea razonable solicitada por la gerencia Requisitos Estados Unidos Al menos 21 años de edad con una licencia estatal válida de conducir y cumplimiento de la Política de calificación de conductor de la Compañía; incluyendo MVR satisfactoria (registro de conducción). Dos años de experiencia en retail/servicio al cliente preferido diploma de escuela secundaria o equivalente preferidos Excelentes habilidades interpersonales y de comunicación Alta energía con capacidad para realizar eficazmente todas las funciones de la tienda y multitarea efectivamente Etiqueta telefónica adecuada Apoyar la marca Aarons y proteger los activos de la empresa Mantener una apariencia profesional Habilidades informáticas competentes C0298 - Aransas Pass *GN-L*AransasPass TX.