Convention Services Coordinator
Omni Hotels & Resorts, Dallas, TX, United States
Omni Dallas Hotel, 555 South Lamar Street, Dallas, Texas, United States of America
Job Description
Posted Friday, April 24, 2026 at 5:00 AM
Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.
Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.
Overview:
To handle all administrative duties as required by the Catering & Conference Services Department.
Responsibilities:
Answers incoming telephone calls from all Convention Services lines.
Responds to telephone inquiries by determining client's needs and specifications for referral to Convention Sales Managers.
Processes all incoming correspondence.
Types all outgoing correspondence.
Maintains inventory of office supplies.
Ensures that all filing systems are maintained according to spec's (Local, Convention and Spin-off).
Gathers and organizes all materials for weekly/monthly reports as directed.
Sells Food & Beverage to small convention groups and one-shot groups.
Daily office duties to include Event Reader Boards, Door Cards, BEO Change Log, the Guarantee Sheet and the Daily Report.
Arranges appointments for Conference Services Manager, Assistant Director of Catering & Conference Services and/or Director of Catering & Conference Services.
Assists Conference Services Manager with Welcome/Introduction Packets, Pre-Planning Meeting Agendas and Packets, Pre-Conference Meeting Welcome Packets and Thank You Letters.
Establishes rapport with assigned Catering and/or Conference Services Manager(s) client(s) and functions as his/her liaison.
Creates Resume Shells to assist the assigned Conference Services Manager.
Creates Corporate Events Memo to assist the assigned Catering Sales Manager.
Completes necessary documentation for telephone requests, amenity requests, key requests, banner requests, transportation requests and vendor requests.
Assists with creating Banquet Event Orders (BEO’s). Assists with making changes to BEO’s.
Coordinates Pre-Conference Meeting and Post-Conference Meeting Outlook invites.
Works with assigned Catering and/or Conference Manager to ensure that all functions are "tied down" 72 hours in advance (guarantees, floor plans, entertainment, flowers, A/V etc)
Special projects as assigned by assigned Catering and/or Conference Services Manager.
Receptionist duties as assigned.
Qualifications:
Previous catering, convention services, or sales support experience preferred in a large convention hotel. Other relevant event, meeting planning, or hotel operations experience will be considered.
High school education required, college degree preferred.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience strongly preferred.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to think clearly, quickly and make concise decisions.
Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are met.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Customer service oriented with a desire to create memorable guest experiences.
Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends if needed.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
#J-18808-Ljbffr
Job Description
Posted Friday, April 24, 2026 at 5:00 AM
Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.
Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.
Overview:
To handle all administrative duties as required by the Catering & Conference Services Department.
Responsibilities:
Answers incoming telephone calls from all Convention Services lines.
Responds to telephone inquiries by determining client's needs and specifications for referral to Convention Sales Managers.
Processes all incoming correspondence.
Types all outgoing correspondence.
Maintains inventory of office supplies.
Ensures that all filing systems are maintained according to spec's (Local, Convention and Spin-off).
Gathers and organizes all materials for weekly/monthly reports as directed.
Sells Food & Beverage to small convention groups and one-shot groups.
Daily office duties to include Event Reader Boards, Door Cards, BEO Change Log, the Guarantee Sheet and the Daily Report.
Arranges appointments for Conference Services Manager, Assistant Director of Catering & Conference Services and/or Director of Catering & Conference Services.
Assists Conference Services Manager with Welcome/Introduction Packets, Pre-Planning Meeting Agendas and Packets, Pre-Conference Meeting Welcome Packets and Thank You Letters.
Establishes rapport with assigned Catering and/or Conference Services Manager(s) client(s) and functions as his/her liaison.
Creates Resume Shells to assist the assigned Conference Services Manager.
Creates Corporate Events Memo to assist the assigned Catering Sales Manager.
Completes necessary documentation for telephone requests, amenity requests, key requests, banner requests, transportation requests and vendor requests.
Assists with creating Banquet Event Orders (BEO’s). Assists with making changes to BEO’s.
Coordinates Pre-Conference Meeting and Post-Conference Meeting Outlook invites.
Works with assigned Catering and/or Conference Manager to ensure that all functions are "tied down" 72 hours in advance (guarantees, floor plans, entertainment, flowers, A/V etc)
Special projects as assigned by assigned Catering and/or Conference Services Manager.
Receptionist duties as assigned.
Qualifications:
Previous catering, convention services, or sales support experience preferred in a large convention hotel. Other relevant event, meeting planning, or hotel operations experience will be considered.
High school education required, college degree preferred.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience strongly preferred.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to think clearly, quickly and make concise decisions.
Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are met.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Customer service oriented with a desire to create memorable guest experiences.
Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends if needed.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
#J-18808-Ljbffr