Tier 1 Help Desk (on-site)
CFS, Nashville, TN, United States
Overview
The Opportunity
A growing municipal organization is seeking a
Tier 1 IT Help Desk Support Specialist
to provide on‑site, user‑facing technical support across several town facilities. This role is designed to absorb everyday IT issues—tickets, deskside troubleshooting, and basic device support—so the IT Director can remain focused on infrastructure, networking, and strategic initiatives.
You’ll work in a
low‑chaos, community‑focused environment , supporting approximately
15–20 primarily on‑site users
across multiple locations within town limits. This is a
hands‑on help desk role , not a systems administrator or solo‑IT position.
What You’ll Be Doing
Serve as the first point of contact for IT support via email, ticket submission, phone, and walk‑ups
Create, document, prioritize, and close help desk tickets in the town’s ticketing system
Provide deskside and onsite Tier 1 support for common issues:
Microsoft Outlook, Word, Excel, Teams, and SharePoint
Laptop and iPad setup and basic troubleshooting
Printers, monitors, docking stations, keyboards, and peripherals
Assist with installing approved software and routine device setup
Perform light AV support for meetings (microphones, cameras, recording, basic setup)
Travel locally between nearby town facilities using a town vehicle
Coordinate and escalate issues to:
The IT Director (internal)
External managed service providers handling firewalls, networking, and backend systems
Help maintain basic IT documentation and identify repeat issues worth documenting
Technology Environment
Primary platform: Microsoft 365 (Outlook, Office, Teams, SharePoint)
Devices: Windows laptops, iPads, peripherals
Applications: GeoCivics, Bluebeam, Adobe e‑Sign, limited Google Workspace overlap
Infrastructure: Cloud‑based; networking, firewalls, and website supported by external vendors
No deep networking, server admin, or security ownership required
Schedule & Work Arrangement
Onsite only (no remote support)
Flexible schedule, typically 20–30 hours per week
Core window generally 8:30am–4:30pm, with flexibility (e.g., 9–3 or 10–4)
No on‑call rotation; occasional evening council meetings (rare and manageable)
What We’re Looking For
Prior IT support or help desk experience (Tier 1 / desktop support ideal)
Comfortable supporting non‑technical users in person
Strong documentation and ticket hygiene
Reliable, service‑oriented, and comfortable working in a smaller environment
Willingness to learn new systems and follow established processes
Valid driver’s license for local travel between town facilities
Compensation & Structure
Hourly: $20–$24/hr
Engagement: Part‑time initially with strong temp‑to‑hire potential
Long‑term opportunity as the town continues to grow (planned staff expansion)
Why This Role Works Well
Clearly scoped Tier 1 role — not a sink‑or‑swim IT position
Supportive IT Director and clear escalation paths
Stable environment with modern, cloud‑based tools
Flexible schedule and predictable workload
Opportunity to grow into a longer‑term role as demand increases
#J-18808-Ljbffr
The Opportunity
A growing municipal organization is seeking a
Tier 1 IT Help Desk Support Specialist
to provide on‑site, user‑facing technical support across several town facilities. This role is designed to absorb everyday IT issues—tickets, deskside troubleshooting, and basic device support—so the IT Director can remain focused on infrastructure, networking, and strategic initiatives.
You’ll work in a
low‑chaos, community‑focused environment , supporting approximately
15–20 primarily on‑site users
across multiple locations within town limits. This is a
hands‑on help desk role , not a systems administrator or solo‑IT position.
What You’ll Be Doing
Serve as the first point of contact for IT support via email, ticket submission, phone, and walk‑ups
Create, document, prioritize, and close help desk tickets in the town’s ticketing system
Provide deskside and onsite Tier 1 support for common issues:
Microsoft Outlook, Word, Excel, Teams, and SharePoint
Laptop and iPad setup and basic troubleshooting
Printers, monitors, docking stations, keyboards, and peripherals
Assist with installing approved software and routine device setup
Perform light AV support for meetings (microphones, cameras, recording, basic setup)
Travel locally between nearby town facilities using a town vehicle
Coordinate and escalate issues to:
The IT Director (internal)
External managed service providers handling firewalls, networking, and backend systems
Help maintain basic IT documentation and identify repeat issues worth documenting
Technology Environment
Primary platform: Microsoft 365 (Outlook, Office, Teams, SharePoint)
Devices: Windows laptops, iPads, peripherals
Applications: GeoCivics, Bluebeam, Adobe e‑Sign, limited Google Workspace overlap
Infrastructure: Cloud‑based; networking, firewalls, and website supported by external vendors
No deep networking, server admin, or security ownership required
Schedule & Work Arrangement
Onsite only (no remote support)
Flexible schedule, typically 20–30 hours per week
Core window generally 8:30am–4:30pm, with flexibility (e.g., 9–3 or 10–4)
No on‑call rotation; occasional evening council meetings (rare and manageable)
What We’re Looking For
Prior IT support or help desk experience (Tier 1 / desktop support ideal)
Comfortable supporting non‑technical users in person
Strong documentation and ticket hygiene
Reliable, service‑oriented, and comfortable working in a smaller environment
Willingness to learn new systems and follow established processes
Valid driver’s license for local travel between town facilities
Compensation & Structure
Hourly: $20–$24/hr
Engagement: Part‑time initially with strong temp‑to‑hire potential
Long‑term opportunity as the town continues to grow (planned staff expansion)
Why This Role Works Well
Clearly scoped Tier 1 role — not a sink‑or‑swim IT position
Supportive IT Director and clear escalation paths
Stable environment with modern, cloud‑based tools
Flexible schedule and predictable workload
Opportunity to grow into a longer‑term role as demand increases
#J-18808-Ljbffr