Multi-Site Community Manager
Y-Axis, Montgomery, AL, United States
Job Overview
Multi‑Site Community Manager at MMG Management LLC
Montgomery, Alabama, United States – Full Time
Start Date: Immediate
Expiry Date: 27 Apr 26
Posted On: 27 Jan 26
Experience Required: 5 years or above
Remote Job: Yes
Telecommute: Yes
Sponsor Visa: No
Required Skills
Leadership
Team Management
Communication
Customer Service
Property Management Software
Budget Management
Financial Reporting
Problem Solving
Resident Retention
Marketing Strategies
Compliance
Risk Management
Training
Vendor Management
Inspection
Performance Review
Job Summary
The Community Manager is responsible for the overall management and operation of an assigned property. The role includes ensuring property performance meets MMG Management’s standards and expectations in terms of occupancy, financial objectives, resident satisfaction, and overall maintenance. The Community Manager leads the on‑site team, oversees daily operations, and ensures the property runs smoothly while adhering to MMG’s mission and core values.
Key Responsibilities
Property Operations Management
Oversee daily operations of the property, ensuring compliance with MMG policies and procedures as well as local, state, and federal laws.
Conduct regular property inspections to ensure a high standard of cleanliness, curb appeal, and maintenance.
Conduct regular file audits to ensure and maintain compliance with MMG policies and procedures as well as local, state, and federal laws.
Ensure completion of daily, weekly, monthly, quarterly, and annual tasks.
Address resident concerns and resolve issues promptly and professionally to maintain a high level of resident satisfaction.
Proactively develop solution plans for any identified problems or inefficiencies related to property operations, maintenance, or resident issues.
Ensure timely and efficient execution of approved plans, following up on progress and making adjustments as necessary to meet property performance goals.
Leasing & Occupancy Management
Manage the leasing process to ensure high occupancy rates.
Monitor market trends and recommend competitive rental pricing to maximize occupancy.
Oversee and support leasing team efforts in handling inquiries, conducting tours, and securing new leases.
Ensure timely processing and management of lease renewals and notices to vacate.
Financial Management
Assist in development of and manage the property’s budget, ensuring financial goals are achieved.
Monitor rent collections, delinquencies, and accounts receivable, acting to minimize loss and optimize revenue.
Review financial reports, including rent rolls, profit and loss statements, and expense tracking, ensuring accuracy and performance alignment with company and ownership goals.
Ensure invoices and bills are received accurately within 48 hours of services rendered or per scheduled timeline.
Timely and accurate invoice and bill entry into property management software within 24 hours of receipt of invoices or billing statements.
Maintenance & Vendor Management
Coordinate and oversee maintenance requests, ensuring timely response and quality workmanship.
Develop and maintain vendor relationships, negotiating contracts for services such as landscaping, cleaning, and repairs.
Ensure preventive maintenance programs are implemented and executed consistently to maintain property value.
Follow vendor selection and set up policies and procedures.
Leadership & Team Growth
Provide leadership, ongoing training, and direction to the on‑site leasing and maintenance teams.
Recruit, train, and onboard new team members in coordination with MMG Policies and standards.
Conduct performance reviews, provide feedback, and ensure ongoing training and development.
Foster a positive team environment, promoting MMG’s values of employee engagement and development.
Prepare staff schedules to ensure optimized daily operations functionality and goals.
Regularly conduct staff meetings discussing and implementing goals, job duties, achievements, and needs.
Ensure accurate and timely reporting of employee paid hours, commission, bonuses, and other staff compensation items.
Marketing & Residential Retention
Develop and implement marketing strategies to attract new residents and retain current tenants.
Organize and participate in resident events and initiatives to foster a sense of community and improve resident retention.
Maintain a professional and approachable presence at the property to ensure excellent customer service and community relations.
Become active in local business community to develop positive rapport.
Compliance & Risk Management
Ensure the property complies with Fair Housing laws and all other applicable regulations.
Manage risk by adhering to safety protocols and addressing safety concerns on the property.
Handle legal issues such as evictions, lease violations, and legal notices in accordance with MMG and local regulations with communication and collaboration with Regional Director and Portfolio Manager.
Reporting & Communication
Prepare and submit accurate and timely weekly, monthly, and quarterly reports on occupancy, financial performance, maintenance activities, and other key metrics by deadlines.
Maintain open communication with the Regional Property Director and Portfolio Manager, providing updates on property performance, challenges, and successes.
Work Context
Communication: Required to frequently communicate efficiently, accurately, and timely via email, phone, or specified applications.
Role Importance: Community Managers play a crucial role in overseeing all aspects of a financial asset while maintaining resident satisfaction.
Responsibility for Others: Community Managers are responsible for their teams. They are to uphold policy, assess deficiencies, ensure proper training, completion of tasks, and hold teams accountable for shortcomings.
Work Setting: Community Manager is an in‑office position to be done at a specific assigned location.
Job Hazards: Possible hazardous conditions include but are not limited to: disgruntled tenants, disgruntled employee, mold, mildew, extreme temperatures.
Work Attire: Business casual attire required.
Physical Requirements: Ability to walk the property, inspect units, and occasional lift items up to 25 lb. Must be available for occasional evening and weekend work.
Impact of Decisions: Community Manager’s decisions impact the overall financial, physical, and emotional well‑being of assets, client, ownership, and employees.
Routine vs Challenging Work: Position consists of routine scheduled calls, reporting, and financials as well as a multitude of challenges that come alone with managing properties, employees, and tenants.
Scheduling: Monday‑Friday 8:00 a.m.–5:00 p.m. EST base schedule with deviation as needed.
Requirements & Qualifications
Education: High school diploma or equivalent required; Bachelor’s degree in Business Administration, Real Estate, or related field preferred.
Experience: Minimum of 3+ years of property management experience, preferably in multi‑family residential communities. Experience with budget management and financial reporting. Proven ability to lead and develop on‑site teams.
Certifications: CAM (Certified Apartment Manager) or similar certification preferred.
Skills: Strong leadership and team management abilities; Excellent communication and customer service skills. Proficiency in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite. Ability to manage multiple priorities in a fast‑paced environment.
Additional Information
Note: This job description is not exclusive; employees may be required to follow any other job‑related instructions and perform any other job‑related duties. All duties and responsibilities are essential functions and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create any employment contract other than an “at‑will” relationship.
Summary of Responsibilities
The Community Manager oversees the daily operations of the property, ensuring compliance with policies and maintaining high resident satisfaction. They lead the on‑site team, manage leasing processes, and ensure financial objectives are met.
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Multi‑Site Community Manager at MMG Management LLC
Montgomery, Alabama, United States – Full Time
Start Date: Immediate
Expiry Date: 27 Apr 26
Posted On: 27 Jan 26
Experience Required: 5 years or above
Remote Job: Yes
Telecommute: Yes
Sponsor Visa: No
Required Skills
Leadership
Team Management
Communication
Customer Service
Property Management Software
Budget Management
Financial Reporting
Problem Solving
Resident Retention
Marketing Strategies
Compliance
Risk Management
Training
Vendor Management
Inspection
Performance Review
Job Summary
The Community Manager is responsible for the overall management and operation of an assigned property. The role includes ensuring property performance meets MMG Management’s standards and expectations in terms of occupancy, financial objectives, resident satisfaction, and overall maintenance. The Community Manager leads the on‑site team, oversees daily operations, and ensures the property runs smoothly while adhering to MMG’s mission and core values.
Key Responsibilities
Property Operations Management
Oversee daily operations of the property, ensuring compliance with MMG policies and procedures as well as local, state, and federal laws.
Conduct regular property inspections to ensure a high standard of cleanliness, curb appeal, and maintenance.
Conduct regular file audits to ensure and maintain compliance with MMG policies and procedures as well as local, state, and federal laws.
Ensure completion of daily, weekly, monthly, quarterly, and annual tasks.
Address resident concerns and resolve issues promptly and professionally to maintain a high level of resident satisfaction.
Proactively develop solution plans for any identified problems or inefficiencies related to property operations, maintenance, or resident issues.
Ensure timely and efficient execution of approved plans, following up on progress and making adjustments as necessary to meet property performance goals.
Leasing & Occupancy Management
Manage the leasing process to ensure high occupancy rates.
Monitor market trends and recommend competitive rental pricing to maximize occupancy.
Oversee and support leasing team efforts in handling inquiries, conducting tours, and securing new leases.
Ensure timely processing and management of lease renewals and notices to vacate.
Financial Management
Assist in development of and manage the property’s budget, ensuring financial goals are achieved.
Monitor rent collections, delinquencies, and accounts receivable, acting to minimize loss and optimize revenue.
Review financial reports, including rent rolls, profit and loss statements, and expense tracking, ensuring accuracy and performance alignment with company and ownership goals.
Ensure invoices and bills are received accurately within 48 hours of services rendered or per scheduled timeline.
Timely and accurate invoice and bill entry into property management software within 24 hours of receipt of invoices or billing statements.
Maintenance & Vendor Management
Coordinate and oversee maintenance requests, ensuring timely response and quality workmanship.
Develop and maintain vendor relationships, negotiating contracts for services such as landscaping, cleaning, and repairs.
Ensure preventive maintenance programs are implemented and executed consistently to maintain property value.
Follow vendor selection and set up policies and procedures.
Leadership & Team Growth
Provide leadership, ongoing training, and direction to the on‑site leasing and maintenance teams.
Recruit, train, and onboard new team members in coordination with MMG Policies and standards.
Conduct performance reviews, provide feedback, and ensure ongoing training and development.
Foster a positive team environment, promoting MMG’s values of employee engagement and development.
Prepare staff schedules to ensure optimized daily operations functionality and goals.
Regularly conduct staff meetings discussing and implementing goals, job duties, achievements, and needs.
Ensure accurate and timely reporting of employee paid hours, commission, bonuses, and other staff compensation items.
Marketing & Residential Retention
Develop and implement marketing strategies to attract new residents and retain current tenants.
Organize and participate in resident events and initiatives to foster a sense of community and improve resident retention.
Maintain a professional and approachable presence at the property to ensure excellent customer service and community relations.
Become active in local business community to develop positive rapport.
Compliance & Risk Management
Ensure the property complies with Fair Housing laws and all other applicable regulations.
Manage risk by adhering to safety protocols and addressing safety concerns on the property.
Handle legal issues such as evictions, lease violations, and legal notices in accordance with MMG and local regulations with communication and collaboration with Regional Director and Portfolio Manager.
Reporting & Communication
Prepare and submit accurate and timely weekly, monthly, and quarterly reports on occupancy, financial performance, maintenance activities, and other key metrics by deadlines.
Maintain open communication with the Regional Property Director and Portfolio Manager, providing updates on property performance, challenges, and successes.
Work Context
Communication: Required to frequently communicate efficiently, accurately, and timely via email, phone, or specified applications.
Role Importance: Community Managers play a crucial role in overseeing all aspects of a financial asset while maintaining resident satisfaction.
Responsibility for Others: Community Managers are responsible for their teams. They are to uphold policy, assess deficiencies, ensure proper training, completion of tasks, and hold teams accountable for shortcomings.
Work Setting: Community Manager is an in‑office position to be done at a specific assigned location.
Job Hazards: Possible hazardous conditions include but are not limited to: disgruntled tenants, disgruntled employee, mold, mildew, extreme temperatures.
Work Attire: Business casual attire required.
Physical Requirements: Ability to walk the property, inspect units, and occasional lift items up to 25 lb. Must be available for occasional evening and weekend work.
Impact of Decisions: Community Manager’s decisions impact the overall financial, physical, and emotional well‑being of assets, client, ownership, and employees.
Routine vs Challenging Work: Position consists of routine scheduled calls, reporting, and financials as well as a multitude of challenges that come alone with managing properties, employees, and tenants.
Scheduling: Monday‑Friday 8:00 a.m.–5:00 p.m. EST base schedule with deviation as needed.
Requirements & Qualifications
Education: High school diploma or equivalent required; Bachelor’s degree in Business Administration, Real Estate, or related field preferred.
Experience: Minimum of 3+ years of property management experience, preferably in multi‑family residential communities. Experience with budget management and financial reporting. Proven ability to lead and develop on‑site teams.
Certifications: CAM (Certified Apartment Manager) or similar certification preferred.
Skills: Strong leadership and team management abilities; Excellent communication and customer service skills. Proficiency in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite. Ability to manage multiple priorities in a fast‑paced environment.
Additional Information
Note: This job description is not exclusive; employees may be required to follow any other job‑related instructions and perform any other job‑related duties. All duties and responsibilities are essential functions and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create any employment contract other than an “at‑will” relationship.
Summary of Responsibilities
The Community Manager oversees the daily operations of the property, ensuring compliance with policies and maintaining high resident satisfaction. They lead the on‑site team, manage leasing processes, and ensure financial objectives are met.
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