The Jewish Board is hiring: Care Coordinator in New York County

PURPOSE: The Jewish Board's Community Care Management programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities. Care Management is a service that helps adults with chronic illnesses get and use the medical, social and community services they need to stay healthy. Care Coordinators help members figure out and take the actions needed to get and stay healthy-making it to appointments, sticking to a medication schedule, and access benefits. POSITION OVERVIEW: Care Coordinators link adults and children with chronic behavioral health and medical conditions to the services they need to stay as healthy as possible and inspire the people they serve (members) to use those services to optimize their health outcomes. Working in a team setting and primarily in the field, Care Coordinators assess risk and needs, develop person centered care plans, provide care management services, track and arrange appointments, educate members and coordinate other aspects of members' health and community services. As this is an evolving program, additional responsibilities will be added. RESPONSIBILITIES include but are not limited to: • Integration of medical, specialized, and behavioral health services in addition to social support and/or educational support services • Periodic assessment of a member's medical and behavioral health needs as well as compliance with recommended treatments • Collaborative development of an Individualized Care Plan (ICP) with the member, the member's family and/or caregivers in addition to other service providers • Providing required care management services • Tracking all specialty medical, behavioral and support service referrals made for patient using Health Information Technology (HIT) provided. • Assuring that member has access to, engages in and retains needed services as defined in the member's ICP. Such services may include: Acute Medical Care; Primary Medical Care; Preventative medical care services (including metabolic screening); Home Health Care; Chemical Dependency Services; Behavioral Health Services; Community social support services; Housing; State and federal entitlements; Educational services; Involvement with child welfare, juvenile justice or criminal justice institutions. • Providing outreach services to members for increased access to the above services • Responding to members' information and referral questions. • Reassessing the need for ongoing care coordination services • Completing all required documentation • Sharing knowledge and experience with other team members to support the team's overall service provision efforts • Carrying an agency-provided cell phone • Responding to member crises during (and occasionally outside of) regular business hours • Other duties as assigned CORE COMPETENCIES for the position include: • Positive attitude and a growth mindset • Ability to engage with clients and peers and provide culturally competent services • Strong verbal and written communication skills • Attention to detail • Ability to work independently, as well as within a team • Ability to partner with clients to conduct assessments and create care plans • Strong time management and organizational skills • Integrity and transparency • Ability to exercise strong professional judgment EDUCATIONAL/TRAINING REQUIRED: • A bachelor's degree with a major or concentration (minimum of 24 credits) in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing. OR A NYS teacher's certification for which a bachelor's degree is required; OR NYS licensure and registration as a Registered Nurse and a bachelor's degree PLUS Two years of experience in providing direct services, or a substantial number of case management services, to mentally disabled or chronically ill or homeless individuals, or children which complex social or healthcare needs. OR • A Bachelor's Degree, Associates Degree or High School Diploma/GED in another discipline PLUS five years' experience working with an applicable population. • Specific experience with the target population may be required to work with Children, Health Home Plus or Adult Home Plus members. EXPERIENCE REQUIRED/LANGUAGE PREFERENCE: • Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill. • Fluency in a second language such as Spanish, Russian, or Creole COMPUTER SKILLS REQUIRED: • Use of an Electronic Health Record (EHR) • Use of Outlook and related Microsoft Office Applications VISUAL AND MANUAL DEXIERITY: • The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs • Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required. WORK ENVIRONMENT/PHYSICAL EFFORT • The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time. While the offices of the Jewish Board are accessible in accordance with the ADA, the sites to which staff may need to travel may or may not be. • To perform the essential functions of this job the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds. • To perform the essential functions of this job, the candidate is routinely required to sit (60% of the time) and stand (20% of the time), and travel to and from appointments using varied public and private transportation options (20% of the time). • Risks/hazards associated with the position are those which may be encountered travelling around New York City. We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

In Summary: Care Management is a service that helps adults with chronic illnesses get and use the medical, social and community services they need to stay healthy . Care Coordinators help members figure out and take the actions needed to get and stay healthy- making it to appointments, sticking to a medication schedule, and access benefits .

En Español: OBJETIVO: Los programas de Gestión de Cuidados Comunitarios del Consejo Judío proporcionan servicios compasivos, de alta calidad y basados en pruebas a individuos y familias en las comunidades que atendemos. Nuestro personal utiliza un enfoque culturalmente competente y centrado en la persona para ayudar a los individuo y sus familias a desarrollar habilidades y recursos para mejorar el funcionamiento general, infundir esperanza y fortalecer la resiliencia. Dado que este es un programa en evolución, se agregarán responsabilidades adicionales. RESPONSABILITAS incluyen pero no están limitadas a: • Integración de servicios médicos, especializados y de salud conductual además del apoyo social y/o los servicios de soporte educativo • Evaluación periódica de las necesidades médicas y comportamentales de un miembro así como el cumplimiento de los tratamientos recomendados • Desarrollo colaborativo de un Plan Individualizado de Cuidados (ICP) con el miembro, la familia y / o cuidadores del miembro junto con otros proveedores de servicios • Proveer servicios requeridos de gestión de atención médica • Seguir todas las referencias de servicios especiales médicos, de conducta y de apoyo hechas para pacientes utilizando tecnología de información sobre salud (HIT). • Reevaluar la necesidad de servicios continuos de coordinación del cuidado • Completar toda la documentación requerida • Compartir conocimientos y experiencias con otros miembros del equipo para apoyar los esfuerzos generales de prestación de servicio del equipo • Llevar un teléfono celular proporcionado por una agencia • Responder a las crisis de los miembros durante (y ocasionalmente fuera) horas laborales regulares • Otras tareas que se asignan a CORE COMPETENCIAS para el puesto incluyen: O una certificación de profesor en NYS para la que se requiere un título universitario; o licencia y registro como enfermera registrada y licenciatura NYS PLUS Dos años de experiencia en el suministro de servicios directos, o un número sustancial de servicios de gestión de casos, a personas con discapacidad mental o enfermos crónicos o sin hogar, o niños con complejas necesidades sociales o sanitarias. O • Una Licenciatura, Licenciado de Asociados o Diploma/GED de Secundaria en otra disciplina PLUS cinco años de trabajo con una población aplicable. • El entorno de trabajo varía desde la interacción en oficina con compañeros y miembros (20-40% del tiempo) hasta el servicio a los miembros en sus hogares y otros lugares comunitarios (por ejemplo, hospitales, clínicas, oficinas benéficas) 60%-80% del tiempo. Mientras que las oficinas de la Junta Judía son accesibles de acuerdo con la ADA, pueden o no ser los sitios a los cuales el personal puede necesitar viajar.