Information Technology Analyst
Linder Industrial Machinery, Raleigh, NC, United States
Linder Industrial Machinery Company
is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Job Title:
IT Analyst
Reports To:
IT Manager
Responsibilities and Essential Functions:
Provide prompt and accurate technical support, ensuring a high level of customer satisfaction
Perform desk-side Windows 10/11 workstation support in a networked office environment
Support MS Office 365 and Outlook configuration and troubleshooting
Install and configure software
Ability to replace hardware (cards, system boards, etc.) in both desktops and laptops
Responsible for printer and network file share configuration and troubleshooting
Peripheral installations
Configuration and troubleshooting
Supporting employee iPhone and Android cell phones and associated applications.
Assist employees on computer/user moves, adds, and changes
Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities
Escalating problems as required
Accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements
Other tasks as requested by manager
Additional:
Office will be in Leesburg, GA
Occasional travel will be required to the surrounding area (day trips). Overnight trips are rare and infrequent but are occasionally necessary.
Must be able to report to the office every day (Monday – Friday 8AM-5PM)
Skills/Experience:
1-3 years’ prior experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting
2 years’ prior experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as TrackIt) and the ability to track and document actions taken
1-2 years’ experience replacing hardware in desktops and laptops
Outstanding customer service skills a REQUIREMENT
Strong oral and written communications skills
Excellent interpersonal skills
Successfully demonstrate the ability to work independently with minimal supervision
Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems
Exhibit strong organizational skills and the ability to follow documentation procedures for daily tasks
Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers
The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirements:
Bachelor’s degree in related technical field or equivalent experience (minimum three years)
Above job responsibilities are intended to describe the general level of work performed by an individual in this position. Listed responsibilities are not intended to be construed as an exhaustive list of responsibilities, duties and skills required for this position.
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Job Title:
IT Analyst
Reports To:
IT Manager
Responsibilities and Essential Functions:
Provide prompt and accurate technical support, ensuring a high level of customer satisfaction
Perform desk-side Windows 10/11 workstation support in a networked office environment
Support MS Office 365 and Outlook configuration and troubleshooting
Install and configure software
Ability to replace hardware (cards, system boards, etc.) in both desktops and laptops
Responsible for printer and network file share configuration and troubleshooting
Peripheral installations
Configuration and troubleshooting
Supporting employee iPhone and Android cell phones and associated applications.
Assist employees on computer/user moves, adds, and changes
Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities
Escalating problems as required
Accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements
Other tasks as requested by manager
Additional:
Office will be in Leesburg, GA
Occasional travel will be required to the surrounding area (day trips). Overnight trips are rare and infrequent but are occasionally necessary.
Must be able to report to the office every day (Monday – Friday 8AM-5PM)
Skills/Experience:
1-3 years’ prior experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting
2 years’ prior experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as TrackIt) and the ability to track and document actions taken
1-2 years’ experience replacing hardware in desktops and laptops
Outstanding customer service skills a REQUIREMENT
Strong oral and written communications skills
Excellent interpersonal skills
Successfully demonstrate the ability to work independently with minimal supervision
Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems
Exhibit strong organizational skills and the ability to follow documentation procedures for daily tasks
Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers
The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirements:
Bachelor’s degree in related technical field or equivalent experience (minimum three years)
Above job responsibilities are intended to describe the general level of work performed by an individual in this position. Listed responsibilities are not intended to be construed as an exhaustive list of responsibilities, duties and skills required for this position.
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr