FIFA Fan Operations Venue Coordinator - Match Day Only
FIFA World Cup 2026™ - Canada, Mexico and the United States, Los Angeles, CA, United States
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
Department:
EVS - Match Day Only
Employment Type:
Fixed Term Contract
Location:
Los Angeles
Reporting To:
Head of Fan Operations
THE POSITION
Reporting organisationally to the FIFA Fan Operations Venue Lead, the Venue Coordinator will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with the FIFA Headquarters and other key individuals responsible for delivering a positive fan experience.
Main responsibilities and oversights
Serve as a point of contact for the FIFA Fan Operations Venue Lead on all Fan Services Operations
Manage the Gate Supervisors ensuring they are briefed, and have the operational equipment required
Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
Ensure that critical event and venue information is available to fans and staff through multiple channels
Coordinate with Audio Descriptive Commentators
Oversight of the Restricted Item Storages located across the stadium
Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
Responsible for the maintenance and deployment of company assets and equipment
Collaborate with other departments to identify and solve any potential issues
Other duties as assigned by Fan Operations Venue Lead
YOUR PROFILE
Accountability
Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
Decision Making
Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
Inclusivity
Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
Initiative
Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
Innovation
Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
Leadership
Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
Vision
Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
Bachelor’s degree
Strong problem-solving skills with the ability to make decisions quickly and willing to address potential issues proactively
Ability to use complex communication pathways to quickly access resources
Effective interpersonal skills with the ability to build and maintain professional relationships across diverse teams and partners
Ability to pivot your work in response to dynamic environment with rapidly changing situations
Work Experience
3+ years of experience in event management and/or operations roles
Experience working and collaborating with large teams
Public speaking experience
Leadership experience, specifically with part time staff and/or volunteers a plus
Languages
Fluent in English. Spanish and/or French proficiency is a plus
Technology
Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
Benefits Package
FIFA26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
Pay Information
In accordance with California's Equal Pay and Opportunity Act, the pay range for this position is $28 per hour. This estimate is based on this position being performed in California, and the range may not apply to similar positions in other locations. In determining actual base pay, FIFA26 considers candidate education, experience, and other job-related factors allowed by law. An employee’s position within the salary range will be determined by various factors, including relevant education, experience, qualifications, certifications, skills, geographic location, performance metrics, shift, travel requirements, collective bargaining agreements, and business needs.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
#J-18808-Ljbffr
Department:
EVS - Match Day Only
Employment Type:
Fixed Term Contract
Location:
Los Angeles
Reporting To:
Head of Fan Operations
THE POSITION
Reporting organisationally to the FIFA Fan Operations Venue Lead, the Venue Coordinator will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with the FIFA Headquarters and other key individuals responsible for delivering a positive fan experience.
Main responsibilities and oversights
Serve as a point of contact for the FIFA Fan Operations Venue Lead on all Fan Services Operations
Manage the Gate Supervisors ensuring they are briefed, and have the operational equipment required
Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
Ensure that critical event and venue information is available to fans and staff through multiple channels
Coordinate with Audio Descriptive Commentators
Oversight of the Restricted Item Storages located across the stadium
Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
Responsible for the maintenance and deployment of company assets and equipment
Collaborate with other departments to identify and solve any potential issues
Other duties as assigned by Fan Operations Venue Lead
YOUR PROFILE
Accountability
Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
Decision Making
Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
Inclusivity
Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
Initiative
Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
Innovation
Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
Leadership
Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
Vision
Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
Bachelor’s degree
Strong problem-solving skills with the ability to make decisions quickly and willing to address potential issues proactively
Ability to use complex communication pathways to quickly access resources
Effective interpersonal skills with the ability to build and maintain professional relationships across diverse teams and partners
Ability to pivot your work in response to dynamic environment with rapidly changing situations
Work Experience
3+ years of experience in event management and/or operations roles
Experience working and collaborating with large teams
Public speaking experience
Leadership experience, specifically with part time staff and/or volunteers a plus
Languages
Fluent in English. Spanish and/or French proficiency is a plus
Technology
Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
Benefits Package
FIFA26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
Pay Information
In accordance with California's Equal Pay and Opportunity Act, the pay range for this position is $28 per hour. This estimate is based on this position being performed in California, and the range may not apply to similar positions in other locations. In determining actual base pay, FIFA26 considers candidate education, experience, and other job-related factors allowed by law. An employee’s position within the salary range will be determined by various factors, including relevant education, experience, qualifications, certifications, skills, geographic location, performance metrics, shift, travel requirements, collective bargaining agreements, and business needs.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
#J-18808-Ljbffr