Work from Home - Customer Service Coordinator - CX Solutions
Capital One, Richmond, VA, United States
Overview
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you. To be eligible for this role, candidates must live within 100 miles of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (Wilmington, DE)
68521 (Lincoln, NE)
56301 (St. Cloud, MN)
What We Look For
Your Voice is our voice. We’ll champion you. The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.
Responsibilities / How Associates Succeed
At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Compensation
$21 per hour
The Benefits
At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.
Basic Qualifications
High school diploma, GED or equivalent certification
At least 2 years of customer service or call center experience
At least 1 year of Google Suite or Microsoft Office experience
Preferred Qualifications
At least 3 years of customer service or call center experience
At least 6 months of experience in the financial industry
Work from Home Technology Requirements
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package. Requirements are subject to change, with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability, Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
Candidates must live within a 100 mile radius of the listed locations and report in person, when required, with at least 24 hours notice. We are unable to consider applicants who:
Do not maintain network-compatible internet access
Live or work beyond the 100 mile radius of their dedicated location, or
Live or work in the state of California
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary Information
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on hours. Currency is USD.
Plano, TX: $43,680
Chesapeake, VA: $43,680
Tampa, FL: $43,680
Lincoln, NE: $43,680
Las Vegas, NV: $43,680
Wilmington, DE: $43,680
Richmond, VA: $43,680
St Cloud, MN: $43,680
Candidates hired to work in other locations will be subject to the pay range of that location. This salary is offered at the time of hire and will be reflected in the offer letter. Capital One offers a comprehensive, inclusive set of health, financial and other benefits that support total well-being.
This role is expected to accept applications for a minimum of 5 business days. No agencies, please. Capital One is an equal opportunity employer (EOE, including disability/vet) and maintains a drug-free workplace. We consider qualified applicants with criminal histories in a manner consistent with applicable laws. If you require accommodation during the application process, contact Capital One Recruiting.
Capital One does not provide, endorse nor guarantee third-party products or services and is not liable for information available through this site. Financial information refers to positions in the United States; Canadian and UK postings are for respective entities.
#J-18808-Ljbffr
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you. To be eligible for this role, candidates must live within 100 miles of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.
23060 (Richmond, VA)
23320 (Chesapeake, VA)
33634 (Tampa, FL)
89144 (Las Vegas, NV)
75024 (Plano, TX)
19801 (Wilmington, DE)
68521 (Lincoln, NE)
56301 (St. Cloud, MN)
What We Look For
Your Voice is our voice. We’ll champion you. The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.
Responsibilities / How Associates Succeed
At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Compensation
$21 per hour
The Benefits
At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.
Basic Qualifications
High school diploma, GED or equivalent certification
At least 2 years of customer service or call center experience
At least 1 year of Google Suite or Microsoft Office experience
Preferred Qualifications
At least 3 years of customer service or call center experience
At least 6 months of experience in the financial industry
Work from Home Technology Requirements
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package. Requirements are subject to change, with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability, Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
Candidates must live within a 100 mile radius of the listed locations and report in person, when required, with at least 24 hours notice. We are unable to consider applicants who:
Do not maintain network-compatible internet access
Live or work beyond the 100 mile radius of their dedicated location, or
Live or work in the state of California
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary Information
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on hours. Currency is USD.
Plano, TX: $43,680
Chesapeake, VA: $43,680
Tampa, FL: $43,680
Lincoln, NE: $43,680
Las Vegas, NV: $43,680
Wilmington, DE: $43,680
Richmond, VA: $43,680
St Cloud, MN: $43,680
Candidates hired to work in other locations will be subject to the pay range of that location. This salary is offered at the time of hire and will be reflected in the offer letter. Capital One offers a comprehensive, inclusive set of health, financial and other benefits that support total well-being.
This role is expected to accept applications for a minimum of 5 business days. No agencies, please. Capital One is an equal opportunity employer (EOE, including disability/vet) and maintains a drug-free workplace. We consider qualified applicants with criminal histories in a manner consistent with applicable laws. If you require accommodation during the application process, contact Capital One Recruiting.
Capital One does not provide, endorse nor guarantee third-party products or services and is not liable for information available through this site. Financial information refers to positions in the United States; Canadian and UK postings are for respective entities.
#J-18808-Ljbffr