Technology Services Technician Tier I
The Arc Allegany-Steuben, Bath, NY, United States
Job Summary
Works under the supervision of the Director of Technology Services or agency consultant, the Tier I Technician performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves basic system hardware, software, and network failures and conflicts. Works independently and prioritizes work to be completed, referring only non‑routine and more complex trouble‑shooting tasks to the Tier II and Tier III Technicians as needed.
Job Functions
Attends mandatory training for regulatory and corporate compliance.
Follows security processes and procedures to comply with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) Security Standards and HITECH.
Ensures proper approvals are received to purchase needed hardware and software for the agency IT systems. (No budget responsibility)
Respects the person’s right to privacy and confidentiality by appropriate use of written and verbal communication.
Assists in training of personnel at the Arc as appropriate for working in an office setting.
Incorporates the Agency’s values and standards of conduct in the performance of all job duties.
Installs, configures, and upgrades operating systems and software at the end user level.
Installs, assembles, and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
Pulls cables, rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Troubleshoots problems with computer systems, including hardware and software, e‑mail, network, and peripheral equipment problems; makes repairs and corrections where required at the end user level.
Acts as a technical resource in assisting users to resolve problems with equipment and data.
Maintains current knowledge of hardware, software and network technology and recommends modifications, as necessary.
Protects organization’s value by keeping employee and sensitive information confidential.
Provides training and education on PC use and IT systems for agency personnel on a routine basis and as necessary for special projects.
Works with all departments and individual computer users to identify and prioritize problems, issues and needs and implements solutions expeditiously.
Follows department standard operating procedures.
Adheres to the Service Level Agreement as specified by department management.
Maintains a safe working environment; always attends to physical plant and safety considerations.
Performs other responsibilities pertinent to the position as discussed and assigned.
Knowledge, Skills, and Abilities
Strong interpersonal and communication skills.
Ability to work effectively with a diverse group of personalities.
Conscientiousness, dedication, self‑discipline, sense of responsibility.
Ability to work independently, take initiative, and prioritize multiple assignments with attention to detail and deadlines in a high‑volume, stressful environment.
Ability to establish effective relationships and work in a team environment to meet team and company goals.
Exercise discretion in handling confidential information.
Education and Experience
Associate degree in computer science, information technology or related field preferred.
1‑2 years of general computer installation, maintenance, and repair experience; or equivalent combination of education and experience sufficient to perform essential duties.
Solid understanding of networking/distributed computing environment concepts, basic server terminology.
Knowledge of mobile devices and web‑based services.
Valid driver’s license for the state in which the person resides and maintenance of a safe driving record.
Vehicle for travel to sites.
Ability to lift and carry up to fifty (50) pounds.
Benefits
Medical, dental, vision, employer‑paid life insurance, 403(b) with employer contribution, PTO accruals, paid training, and more.
Salary
$18.60–$21.58 per hour, depending on experience.
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Works under the supervision of the Director of Technology Services or agency consultant, the Tier I Technician performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves basic system hardware, software, and network failures and conflicts. Works independently and prioritizes work to be completed, referring only non‑routine and more complex trouble‑shooting tasks to the Tier II and Tier III Technicians as needed.
Job Functions
Attends mandatory training for regulatory and corporate compliance.
Follows security processes and procedures to comply with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) Security Standards and HITECH.
Ensures proper approvals are received to purchase needed hardware and software for the agency IT systems. (No budget responsibility)
Respects the person’s right to privacy and confidentiality by appropriate use of written and verbal communication.
Assists in training of personnel at the Arc as appropriate for working in an office setting.
Incorporates the Agency’s values and standards of conduct in the performance of all job duties.
Installs, configures, and upgrades operating systems and software at the end user level.
Installs, assembles, and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
Pulls cables, rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Troubleshoots problems with computer systems, including hardware and software, e‑mail, network, and peripheral equipment problems; makes repairs and corrections where required at the end user level.
Acts as a technical resource in assisting users to resolve problems with equipment and data.
Maintains current knowledge of hardware, software and network technology and recommends modifications, as necessary.
Protects organization’s value by keeping employee and sensitive information confidential.
Provides training and education on PC use and IT systems for agency personnel on a routine basis and as necessary for special projects.
Works with all departments and individual computer users to identify and prioritize problems, issues and needs and implements solutions expeditiously.
Follows department standard operating procedures.
Adheres to the Service Level Agreement as specified by department management.
Maintains a safe working environment; always attends to physical plant and safety considerations.
Performs other responsibilities pertinent to the position as discussed and assigned.
Knowledge, Skills, and Abilities
Strong interpersonal and communication skills.
Ability to work effectively with a diverse group of personalities.
Conscientiousness, dedication, self‑discipline, sense of responsibility.
Ability to work independently, take initiative, and prioritize multiple assignments with attention to detail and deadlines in a high‑volume, stressful environment.
Ability to establish effective relationships and work in a team environment to meet team and company goals.
Exercise discretion in handling confidential information.
Education and Experience
Associate degree in computer science, information technology or related field preferred.
1‑2 years of general computer installation, maintenance, and repair experience; or equivalent combination of education and experience sufficient to perform essential duties.
Solid understanding of networking/distributed computing environment concepts, basic server terminology.
Knowledge of mobile devices and web‑based services.
Valid driver’s license for the state in which the person resides and maintenance of a safe driving record.
Vehicle for travel to sites.
Ability to lift and carry up to fifty (50) pounds.
Benefits
Medical, dental, vision, employer‑paid life insurance, 403(b) with employer contribution, PTO accruals, paid training, and more.
Salary
$18.60–$21.58 per hour, depending on experience.
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