Client Experience Coordinator
White Swan Bridal, Roswell, GA, United States
White Swan Bridal is a boutique bridal experience focused on personalized styling, thoughtful service, and helping each bride feel confident and seen. We offer a curated selection of gowns with extensive customization options, creating a truly unique experience for every bride.
At White Swan Bridal, we believe every bride deserves a warm, elevated, and unforgettable experience from the moment she walks through our doors.
We are looking for a full-time Client Experience Coordinator to be the welcoming face and voice of our boutique. This role is essential in creating a seamless, organized, and beautiful experience for both our brides and our team.
Role and Responsibilities
Client Experience & Front Desk
Greet brides and their guests with warmth and professionalism
Answer calls, texts, and emails with a friendly, helpful tone
Guide brides through general questions (appointments, timelines, process)
Manage appointment scheduling, confirmations, and overall flow of the day
Alterations Coordination
Check brides in and out for alterations appointments
Schedule fittings and manage alterations calendar
Assist in coordinating communication between brides and alterations specialists
Support in preparing and communicating alterations quotes alongside the seamstress
Help ensure a smooth, organized, and timely alterations process from start to finish
Process payments and check out brides accurately
Enter and manage orders in our CRM system (Cloud Bridal)
Support stylists during appointments, especially on weekends
Help maintain a calm, organized front-of-house experience
Inventory & Store Operations
Receive and log incoming inventory
Communicate with designers and vendors to confirm order details, timelines, and updates
Verify accuracy between customer orders and vendor requirements
Follow up on order statuses and ensure clear communication with both vendors and brides
Help maintain accuracy and organization across all order-related information
Print and attach tags to new gowns
Maintain store cleanliness and presentation throughout the day
Assist with gown organization and upkeep
Float between front desk and sales floor
Reset fitting rooms and assist with dress care
We're looking for someone
Naturally warm, welcoming, and professional
Highly organized and detail-oriented
Calm and composed in a fast-paced environment
A strong communicator (in person, phone, and written)
Takes initiative and enjoys supporting a team
Has an eye for presentation and takes pride in maintaining a beautiful space
Qualifications
Previous experience in retail, hospitality, or other client-facing roles preferred
Comfortable using computers and technology in a fast-paced environment
Strong written communication skills (email, messaging, and client communication)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and adapt quickly to new systems (experience with CRM platforms such as Cloud Bridal is a plus)
Highly organized with strong attention to detail
Must be available to work weekends
Schedule & Compensation
Full-time (40 hours per week)
Hourly: $18–$20/hour (based on experience)
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At White Swan Bridal, we believe every bride deserves a warm, elevated, and unforgettable experience from the moment she walks through our doors.
We are looking for a full-time Client Experience Coordinator to be the welcoming face and voice of our boutique. This role is essential in creating a seamless, organized, and beautiful experience for both our brides and our team.
Role and Responsibilities
Client Experience & Front Desk
Greet brides and their guests with warmth and professionalism
Answer calls, texts, and emails with a friendly, helpful tone
Guide brides through general questions (appointments, timelines, process)
Manage appointment scheduling, confirmations, and overall flow of the day
Alterations Coordination
Check brides in and out for alterations appointments
Schedule fittings and manage alterations calendar
Assist in coordinating communication between brides and alterations specialists
Support in preparing and communicating alterations quotes alongside the seamstress
Help ensure a smooth, organized, and timely alterations process from start to finish
Process payments and check out brides accurately
Enter and manage orders in our CRM system (Cloud Bridal)
Support stylists during appointments, especially on weekends
Help maintain a calm, organized front-of-house experience
Inventory & Store Operations
Receive and log incoming inventory
Communicate with designers and vendors to confirm order details, timelines, and updates
Verify accuracy between customer orders and vendor requirements
Follow up on order statuses and ensure clear communication with both vendors and brides
Help maintain accuracy and organization across all order-related information
Print and attach tags to new gowns
Maintain store cleanliness and presentation throughout the day
Assist with gown organization and upkeep
Float between front desk and sales floor
Reset fitting rooms and assist with dress care
We're looking for someone
Naturally warm, welcoming, and professional
Highly organized and detail-oriented
Calm and composed in a fast-paced environment
A strong communicator (in person, phone, and written)
Takes initiative and enjoys supporting a team
Has an eye for presentation and takes pride in maintaining a beautiful space
Qualifications
Previous experience in retail, hospitality, or other client-facing roles preferred
Comfortable using computers and technology in a fast-paced environment
Strong written communication skills (email, messaging, and client communication)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and adapt quickly to new systems (experience with CRM platforms such as Cloud Bridal is a plus)
Highly organized with strong attention to detail
Must be available to work weekends
Schedule & Compensation
Full-time (40 hours per week)
Hourly: $18–$20/hour (based on experience)
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