Reservations Agent - Waldorf Astoria Monarch Beach Resort and Club
Waldorf Astoria Monarch Beach Resort & Club, Dana Point, CA, United States
The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the team! Located in Dana Point adjacent to Laguna Beach, the resort sits on 175 acres atop a 150-foot seaside bluff and includes over 400 rooms, 115,000 square feet of meeting space, and eight food and beverage outlets.
Job Details
Classification: Full-Time
Shift: Various – must be available to work nights, weekends, weekdays, and holidays
Pay Rate: $23, based on applicable and specialized experience and location
Responsibilities
Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
Coordinate booking of rooms, restaurants, spa, and golf reservations; ensure reservation and guest information is complete and entered accurately.
Use selling strategies to maximize conversion, upsell room accommodations, and decrease call abandonment to increase hotel revenue.
Achieve sales commission incentive available for premium suite bookings and upsell once eligible.
Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, room types, rates, special packages, promotions, daily arrivals/departures, room availability, and scheduled in‑house group activities.
Qualifications
Demonstrated hospitality and customer focus.
Integrity – do the right thing, all the time.
Leadership – ability to lead and influence teammates.
Teamwork – collaborate effectively with colleagues.
Ownership – take responsibility for actions and decisions.
Ending with a sense of urgency and discipline.
Adaptability, quality, productivity, and dependability.
Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education through partnership with Guild Education for college degrees and professional certifications
401K plan with company match to help save for retirement
Employee stock purchase program (ESPP) with a 15 percent discount on Hilton shares
Career growth and development opportunities
Team member resource groups
Recognition and rewards programs
Benefits may vary depending on property‑specific terms and conditions of employment.
Work Locations
Waldorf Astoria Monarch Beach Resort & Club
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job Category
Call Center and Reservations
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Job Details
Classification: Full-Time
Shift: Various – must be available to work nights, weekends, weekdays, and holidays
Pay Rate: $23, based on applicable and specialized experience and location
Responsibilities
Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
Coordinate booking of rooms, restaurants, spa, and golf reservations; ensure reservation and guest information is complete and entered accurately.
Use selling strategies to maximize conversion, upsell room accommodations, and decrease call abandonment to increase hotel revenue.
Achieve sales commission incentive available for premium suite bookings and upsell once eligible.
Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, room types, rates, special packages, promotions, daily arrivals/departures, room availability, and scheduled in‑house group activities.
Qualifications
Demonstrated hospitality and customer focus.
Integrity – do the right thing, all the time.
Leadership – ability to lead and influence teammates.
Teamwork – collaborate effectively with colleagues.
Ownership – take responsibility for actions and decisions.
Ending with a sense of urgency and discipline.
Adaptability, quality, productivity, and dependability.
Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education through partnership with Guild Education for college degrees and professional certifications
401K plan with company match to help save for retirement
Employee stock purchase program (ESPP) with a 15 percent discount on Hilton shares
Career growth and development opportunities
Team member resource groups
Recognition and rewards programs
Benefits may vary depending on property‑specific terms and conditions of employment.
Work Locations
Waldorf Astoria Monarch Beach Resort & Club
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job Category
Call Center and Reservations
#J-18808-Ljbffr