Assistant Manager
Wonder, Springfield, MA, United States
About Wonder
Everything’s on the menu at Wonder. We do not compromise on quality. Wonder is the mealtime platform built to feed every craving in one order. You can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine‑in or pick‑up at a Wonder location near you. Each dish is made to order on‑site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.
Join us as we work to make great food more accessible.
About the Role
As the Assistant Manager in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day‑to‑day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service.
Responsibilities
Manage Operations and Drive Results
Assist the Senior Operations Leader in developing, engaging, inspiring, and motivating staff members
Recruit and train top talent for the restaurant
Aid the Senior Operations Leader in achieving operational goals and budget targets
Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes
Demonstrate effective floor management by optimizing staff deployment for maximum efficiency
Drive restaurant sales and service efficiency by resolving operational obstacles
Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines
Commit to ongoing training and development in both kitchen and dining room operations to uphold standards and guidelines
Manage Food Safety and Team Member Safety
Maintain consistent adherence to food safety and security standards
Provide Best in Class Customer Service
Ensure all team members deliver excellent customer service
The Experience You Have
At least two years of restaurant supervisor or management experience in a high‑volume Quick Service Restaurant (QSR) or full‑service restaurant
Demonstrated ability to effectively manage and develop teams of 15+ members
Ability to lead and motivate a team in a fast‑paced environment
Attention to detail and a strong drive for efficiency and accuracy
Demonstrates professionalism and adheres to policies and procedures
Exhibits effective verbal and written communication skills
Strong team player
Requirements
Must be 21 years old and legally authorized to work in the United States
Must be able to lift 50 pounds
Must be able to stand for a full shift while working
Must have open availability, including night and weekend availability
Must have a current Food Handlers Certification
Role Details
Salary Range: $57,000 per year – $65,500 per year
Location: Springfield, Massachusetts
Benefits
Medical, Dental, and Vision Insurance
100% employer‑paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount
We look forward to building the best team. We are committed to fair hiring practices and diversity, equity, and inclusion. We do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can adapt the interview process to work best for you.
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Everything’s on the menu at Wonder. We do not compromise on quality. Wonder is the mealtime platform built to feed every craving in one order. You can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine‑in or pick‑up at a Wonder location near you. Each dish is made to order on‑site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.
Join us as we work to make great food more accessible.
About the Role
As the Assistant Manager in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day‑to‑day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service.
Responsibilities
Manage Operations and Drive Results
Assist the Senior Operations Leader in developing, engaging, inspiring, and motivating staff members
Recruit and train top talent for the restaurant
Aid the Senior Operations Leader in achieving operational goals and budget targets
Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes
Demonstrate effective floor management by optimizing staff deployment for maximum efficiency
Drive restaurant sales and service efficiency by resolving operational obstacles
Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines
Commit to ongoing training and development in both kitchen and dining room operations to uphold standards and guidelines
Manage Food Safety and Team Member Safety
Maintain consistent adherence to food safety and security standards
Provide Best in Class Customer Service
Ensure all team members deliver excellent customer service
The Experience You Have
At least two years of restaurant supervisor or management experience in a high‑volume Quick Service Restaurant (QSR) or full‑service restaurant
Demonstrated ability to effectively manage and develop teams of 15+ members
Ability to lead and motivate a team in a fast‑paced environment
Attention to detail and a strong drive for efficiency and accuracy
Demonstrates professionalism and adheres to policies and procedures
Exhibits effective verbal and written communication skills
Strong team player
Requirements
Must be 21 years old and legally authorized to work in the United States
Must be able to lift 50 pounds
Must be able to stand for a full shift while working
Must have open availability, including night and weekend availability
Must have a current Food Handlers Certification
Role Details
Salary Range: $57,000 per year – $65,500 per year
Location: Springfield, Massachusetts
Benefits
Medical, Dental, and Vision Insurance
100% employer‑paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount
We look forward to building the best team. We are committed to fair hiring practices and diversity, equity, and inclusion. We do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can adapt the interview process to work best for you.
#J-18808-Ljbffr