Rapid Rehousing Case Manager
Bridge Over Troubled Waters, Boston, MA, United States
Who We Are
Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston for over 50 years and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive, and encouraging relationships, counseling, housing, and skill‑building to guide them toward self‑sufficiency and achieving their goals.
About the Role
As a Rapid Rehousing Case Manager you will work in the Rapid Rehousing Program, offering permanent housing and support to homeless youth and young adults ages 18 to 24. You will provide support services to residents, helping them gain stability and permanent housing while connecting them to community services, career, and education opportunities. You will assess housing barriers, determine service needs, and develop individualized plans for youth entering the program. Your work will include providing emotional support, budgeting and life‑skills training, job‑search and job‑readiness advice, and a range of services to help participants integrate into their community.
Responsibilities
Conduct housing‑needs assessments of Bridge residents to connect them to appropriate services.
Assess housing barriers to determine service needs and develop Individualized Service Plans to guide participants toward long‑term permanent housing and self‑sufficiency.
Provide case‑management support and plans to assist a caseload of 30 participants in achieving strengths‑based and solution‑focused goals.
Enable program participants to identify life skills and develop an effective referral and service network in the community to ensure ongoing success in achieving goals and proper housing.
Maintain individual client files, including monthly logs and outcome reports documenting all aspects of case management, assessments, and achievements.
Assist youth with locating substance‑abuse, mental‑health, and other health‑care providers in the community based on continuing needs assessment.
Collect and report program data, including data required for Bridge’s case‑management system, Homeless Management Information System, and funder‑required data.
Maintain program records and prepare and submit monthly program updates.
Ensure program activities are conducted in a manner that respects the cultural and ethnic diversity of all clients.
Participate in weekly and quarterly program and staff meetings.
Qualifications
Two to four years of experience working with vulnerable youth ages 18 – 24.
Bachelor's degree is preferable but not required.
Experience working with housing programs.
Knowledge and understanding of “Housing First” philosophy and strategies.
Knowledge and experience with data collection and management systems.
Knowledge of social‑service, housing‑support, and basic benefit systems.
Capacity to engage youth and provide support, including advocacy, reducing isolation, problem‑solving, listening, and identifying resources.
Valid driver’s license and a clean driver’s record.
Duties will be performed in an office environment and in the field where residents reside. Flexible schedule and willingness to work outside regular business hours is essential.
Skills and Strengths
Comfort and confidence working in a fast‑paced dynamic environment.
Enthusiastic about working with homeless transitional youth population.
Pay and Benefits
The hourly rate for this position is $26. Benefits include:
Paid time off (sick, vacation, personal), 13 paid holidays, and a birthday holiday.
Health, dental, and vision insurance.
401(k) with 3% matching after 90 days of employment.
Employer‑sponsored flexible‑spending accounts, commuter pre‑tax benefits, life insurance, and short‑ and long‑term disability insurance.
Ongoing job training, including four off‑site half‑day trainings each year.
Physical Requirements
Regularly required to sit, work at a computer, stand, walk, and lift or move weight up to 25 pounds. Must be able to hear, speak, and communicate effectively. Must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, etc. Noise level is quiet to moderate; employee must perform in various settings, including public spaces and public events.
EQUAL OPPORTUNITY STATEMENT
Bridge Over Troubled Waters, Inc. is an equal‑opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, or veteran status.
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Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston for over 50 years and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive, and encouraging relationships, counseling, housing, and skill‑building to guide them toward self‑sufficiency and achieving their goals.
About the Role
As a Rapid Rehousing Case Manager you will work in the Rapid Rehousing Program, offering permanent housing and support to homeless youth and young adults ages 18 to 24. You will provide support services to residents, helping them gain stability and permanent housing while connecting them to community services, career, and education opportunities. You will assess housing barriers, determine service needs, and develop individualized plans for youth entering the program. Your work will include providing emotional support, budgeting and life‑skills training, job‑search and job‑readiness advice, and a range of services to help participants integrate into their community.
Responsibilities
Conduct housing‑needs assessments of Bridge residents to connect them to appropriate services.
Assess housing barriers to determine service needs and develop Individualized Service Plans to guide participants toward long‑term permanent housing and self‑sufficiency.
Provide case‑management support and plans to assist a caseload of 30 participants in achieving strengths‑based and solution‑focused goals.
Enable program participants to identify life skills and develop an effective referral and service network in the community to ensure ongoing success in achieving goals and proper housing.
Maintain individual client files, including monthly logs and outcome reports documenting all aspects of case management, assessments, and achievements.
Assist youth with locating substance‑abuse, mental‑health, and other health‑care providers in the community based on continuing needs assessment.
Collect and report program data, including data required for Bridge’s case‑management system, Homeless Management Information System, and funder‑required data.
Maintain program records and prepare and submit monthly program updates.
Ensure program activities are conducted in a manner that respects the cultural and ethnic diversity of all clients.
Participate in weekly and quarterly program and staff meetings.
Qualifications
Two to four years of experience working with vulnerable youth ages 18 – 24.
Bachelor's degree is preferable but not required.
Experience working with housing programs.
Knowledge and understanding of “Housing First” philosophy and strategies.
Knowledge and experience with data collection and management systems.
Knowledge of social‑service, housing‑support, and basic benefit systems.
Capacity to engage youth and provide support, including advocacy, reducing isolation, problem‑solving, listening, and identifying resources.
Valid driver’s license and a clean driver’s record.
Duties will be performed in an office environment and in the field where residents reside. Flexible schedule and willingness to work outside regular business hours is essential.
Skills and Strengths
Comfort and confidence working in a fast‑paced dynamic environment.
Enthusiastic about working with homeless transitional youth population.
Pay and Benefits
The hourly rate for this position is $26. Benefits include:
Paid time off (sick, vacation, personal), 13 paid holidays, and a birthday holiday.
Health, dental, and vision insurance.
401(k) with 3% matching after 90 days of employment.
Employer‑sponsored flexible‑spending accounts, commuter pre‑tax benefits, life insurance, and short‑ and long‑term disability insurance.
Ongoing job training, including four off‑site half‑day trainings each year.
Physical Requirements
Regularly required to sit, work at a computer, stand, walk, and lift or move weight up to 25 pounds. Must be able to hear, speak, and communicate effectively. Must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, etc. Noise level is quiet to moderate; employee must perform in various settings, including public spaces and public events.
EQUAL OPPORTUNITY STATEMENT
Bridge Over Troubled Waters, Inc. is an equal‑opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, or veteran status.
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