Service Management Analyst: O365 & ITIL Incident Lead

HCLTech is hiring a Service Management Analyst in Jacksonville, Florida. This role involves ensuring timely and considerate customer service, addressing escalations, and monitoring service queues. Ideal candidates will have 3-5 years of experience in IT environments, familiarity with incident tracking tools, and strong analytical skills. The position offers comprehensive benefits including medical, dental, vision, 401(k), and paid time off. Join HCLTech to enhance your career in a dynamic environment.
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