Application Support Engineer, Factory Software
Tesla, Fremont, CA, United States
Overview
What To Expect
We are looking for a highly motivated application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS, ERP). Our team runs 24x7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on-call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.
What You'll Do
Understand and own the end-to-end integration of MES and ERP applications
Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
Work through tickets received from Factory Software users across all North American factories and warehouses
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
Setup automation and monitoring systems to optimize utilization of factory software
Work as an incident commander of production critical calls that require coordination between cross-functional teams
What You'll Bring
Degree in an engineering field or equivalent experience
2+ years of support engineering experience and working knowledge of SQL
1+ years of experience with Python, Go or other software development language
1+ years of experience with monitoring tools like Prometheus, Grafana, Splunk
Must be able to understand integrated systems and their dependencies
Excellent interpersonal skills, energetic and a self-starter
Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
Demonstrated ability to meet deadlines and commitments
Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
Benefits
Medical plans with plan options and $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution
Company Paid HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$112,000 - $168,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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What To Expect
We are looking for a highly motivated application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS, ERP). Our team runs 24x7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on-call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.
What You'll Do
Understand and own the end-to-end integration of MES and ERP applications
Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
Work through tickets received from Factory Software users across all North American factories and warehouses
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
Setup automation and monitoring systems to optimize utilization of factory software
Work as an incident commander of production critical calls that require coordination between cross-functional teams
What You'll Bring
Degree in an engineering field or equivalent experience
2+ years of support engineering experience and working knowledge of SQL
1+ years of experience with Python, Go or other software development language
1+ years of experience with monitoring tools like Prometheus, Grafana, Splunk
Must be able to understand integrated systems and their dependencies
Excellent interpersonal skills, energetic and a self-starter
Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
Demonstrated ability to meet deadlines and commitments
Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
Benefits
Medical plans with plan options and $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution
Company Paid HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$112,000 - $168,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
#J-18808-Ljbffr