Program Manager
Archdiocese of St. Louis, Des Moines, IA, United States
Position Summary
Catholic Charities of the Archdiocese of St. Louis, through our service line St. Patrick Center is seeking a Manager of Emergency Housing to lead its emergency shelter program serving individuals and families. This role provides hands‑on program leadership, staff supervision, and ensures the delivery of compassionate, evidence‑based services including crisis intervention, counseling, and case management support. The Manager plays a key role in maintaining a safe, structured, and empowering shelter environment where participants can work toward housing stability. Core working hours are Monday through Friday, 8:00 am–4:30 pm.
Overview and Responsibilities
Supervise and schedule emergency housing staff.
Accountable for program strategy including collaboration with other ministries and agencies to address needs of clients, improve program outcomes, and ensure long‑term sustainability.
Manage program quality, identifying and implementing operational improvements to improve effectiveness and client outcomes.
Responsible for developing annual budget and meeting fiscal objectives of the program.
Assist with case management for the clients.
Manage all program activities input into HMIS systems CaseWorthy and WellSky.
Act as liaison with Get Help, Coordinated Street Outreach, and inclement weather following referrals.
Complete all reports related to grants received from grant funders and carry out specific grant requirements.
Provide counseling, case management and crisis intervention for clients.
Provide initial and ongoing assessment of clients’ progress and needs and update monthly.
Coordinate services with behavioral health staff.
Oversee budget and implement spending based on program and client need.
Refer clients to appropriate community agencies, assisting clients when needed.
Understand and implement the coordinated entry process.
Provide ongoing assessments utilizing the SPDAT.
Advocate for program clients.
Work closely with coordinated entry, attend weekly case conferencing meetings.
Rotate weekly on call schedule with case manager.
Other duties as assigned.
Knowledge and Experience Requirements
Bachelor’s degree in social work, counseling, or 5 years of related experience.
Supervisory experience.
Experience in counseling and case management.
Trauma Informed Care trained and knowledge of trauma related therapies.
CPR/AED/First Aid trained.
Counseling and crisis intervention expertise.
Skills and Competencies Required
Requires driver’s license (MO residents require Class E), auto insurance, and vehicle.
Willingness to alter work schedule to monitor overnight program.
Understand workforce demands and adapt to workforce tasks.
Understanding of mental illness and chemical dependency.
Recognize personal strengths and limitations regarding time, skill, and knowledge.
Self‑motivated with excellent communication skills and ability to work as team player, especially with partner agencies and build productive relationships.
Ability to work with highly diversified workforce and have understanding and knowledge of cultural diversity.
Ability to work with clients struggling with substance use and severe and persistent mental illnesses.
Ability to set professional boundaries and limits with clients and staff.
Ability to engage new clients and assess people and situations.
Resources for Which Accountable
Recruits, interviews, hires for the program.
Oversee the daily workflow of the program.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with agency policy.
EEO Statement
St. Patrick Centerdoes not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Centeris an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
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Catholic Charities of the Archdiocese of St. Louis, through our service line St. Patrick Center is seeking a Manager of Emergency Housing to lead its emergency shelter program serving individuals and families. This role provides hands‑on program leadership, staff supervision, and ensures the delivery of compassionate, evidence‑based services including crisis intervention, counseling, and case management support. The Manager plays a key role in maintaining a safe, structured, and empowering shelter environment where participants can work toward housing stability. Core working hours are Monday through Friday, 8:00 am–4:30 pm.
Overview and Responsibilities
Supervise and schedule emergency housing staff.
Accountable for program strategy including collaboration with other ministries and agencies to address needs of clients, improve program outcomes, and ensure long‑term sustainability.
Manage program quality, identifying and implementing operational improvements to improve effectiveness and client outcomes.
Responsible for developing annual budget and meeting fiscal objectives of the program.
Assist with case management for the clients.
Manage all program activities input into HMIS systems CaseWorthy and WellSky.
Act as liaison with Get Help, Coordinated Street Outreach, and inclement weather following referrals.
Complete all reports related to grants received from grant funders and carry out specific grant requirements.
Provide counseling, case management and crisis intervention for clients.
Provide initial and ongoing assessment of clients’ progress and needs and update monthly.
Coordinate services with behavioral health staff.
Oversee budget and implement spending based on program and client need.
Refer clients to appropriate community agencies, assisting clients when needed.
Understand and implement the coordinated entry process.
Provide ongoing assessments utilizing the SPDAT.
Advocate for program clients.
Work closely with coordinated entry, attend weekly case conferencing meetings.
Rotate weekly on call schedule with case manager.
Other duties as assigned.
Knowledge and Experience Requirements
Bachelor’s degree in social work, counseling, or 5 years of related experience.
Supervisory experience.
Experience in counseling and case management.
Trauma Informed Care trained and knowledge of trauma related therapies.
CPR/AED/First Aid trained.
Counseling and crisis intervention expertise.
Skills and Competencies Required
Requires driver’s license (MO residents require Class E), auto insurance, and vehicle.
Willingness to alter work schedule to monitor overnight program.
Understand workforce demands and adapt to workforce tasks.
Understanding of mental illness and chemical dependency.
Recognize personal strengths and limitations regarding time, skill, and knowledge.
Self‑motivated with excellent communication skills and ability to work as team player, especially with partner agencies and build productive relationships.
Ability to work with highly diversified workforce and have understanding and knowledge of cultural diversity.
Ability to work with clients struggling with substance use and severe and persistent mental illnesses.
Ability to set professional boundaries and limits with clients and staff.
Ability to engage new clients and assess people and situations.
Resources for Which Accountable
Recruits, interviews, hires for the program.
Oversee the daily workflow of the program.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with agency policy.
EEO Statement
St. Patrick Centerdoes not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Centeris an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
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